Head of Operations & Sales

SkyBlue Media; Dubai; On-site; AED 133,920 - 167,400; Full time

Job summary

A leading water delivery company is seeking a Head of Operations & Sales in Dubai, UAE. The candidate will lead daily delivery operations and drive sales performance across B2B, B2C, and bulk channels. Key responsibilities include managing P&L, ensuring compliance with standards, and optimizing subscription-based delivery models. A minimum of 10 years in the UAE water industry and proven operational and sales experience are essential. Competitive salary package between AED 12,000 and 15,000 with additional incentives.

Qualifications

• Minimum 10 years of experience in the UAE water industry.
• Proven track record in both Operations and Sales.
• Strong experience managing blue-collar workforce and fleet operations.
• Deep understanding of subscription-based delivery models.
• Valid UAE Driving License.

Responsibilities

• Manage daily delivery operations and route planning.
• Drive B2B and B2C sales performance.
• Control operational costs and optimize margins.
• Reduce churn through effective delivery schedules.
• Implement systems for process improvement.

Skills

Operations management

Sales performance

P&L management

Fleet optimization

Customer retention strategies

Job description

We are seeking a Head of Operations & Sales for our water business in the UAE (or GCC depending on business scope). This role offers a salary package of AED 12,000 – 15,000 plus performance‑linked incentives. This is a hands‑on position requiring a leader who understands the complexities of last‑mile delivery fleet optimization and high‑frequency sales. You will take full ownership of operations ensuring end‑to‑end operational excellence, P&L management and driving aggressive revenue growth.

Key Responsibilities

• Operations Leadership: Manage daily delivery operations, route planning and fleet utilisation to minimise costs. Oversee drivers, helpers and vehicle maintenance while ensuring compliance with hygiene and regulatory standards.
• Sales & Revenue Growth: Drive B2B, B2C and bulk sales performance. Build and manage field sales and telesales teams to execute subscription plans and corporate deals.
• P&L Ownership: Control operational costs and optimise margins. Forecast demand to align production with delivery capacity.
• Customer Retention: Reduce churn through effective delivery schedules and proactive service recovery. Monitor repeat order rates and subscription renewals.
• Process Improvement: Implement systems for route optimisation, order management and subscription tracking to automate processes.

Mandatory requirements

• Minimum 10 years of experience in the UAE water industry (bottled/bulk/5‑gallon).
• Proven track record in both Operations and Sales.
• Strong experience managing a blue‑collar workforce and fleet operations.
• Deep understanding of subscription‑based delivery models.
• Valid UAE Driving License.