Head of Operations

ARRISE; Dubai; On-site; AED 420,000 - 640,000; Full time

Job summary

ARRISE is a global leader in software development for the iGaming industry. We seek a Head of Operations to shape and scale our operational strategy across multiple locations, aligning product, technology, and commercial teams while implementing scalable processes that drive efficiency.

This high-impact role requires systems thinking, executive communication, and hands-on problem solving to optimize delivery, resource planning, and cross-functional collaboration in a fast-paced environment.

Qualifications

• Minimum 5 years in project or operations management with cross-functional leadership.
• Proven ability to collaborate with product and technology teams.
• Confident with SharePoint, JIRA and Confluence.

Responsibilities

• Contribute to short- and long-term operational strategies aligned with goals.
• Represent a key voice in roadmap discussions between product, tech and commercial teams.
• Oversee staffing and resource allocation to meet deadlines and priorities.
• Design and standardize processes to improve efficiency and scalability.
• Champion adoption of digital platforms to improve collaboration and transparency.
• Act as operational connector across Product, Technology, Sales, Marketing and Support.
• Present updates to senior management and support informed decisions.
• Foster a culture of accountability, adaptability and continuous improvement.

Skills

Strategic thinking

Release management

Project management

Resource planning

Executive communication

Cross-functional leadership

Change management

Tools

SharePoint

JIRA

Confluence

Job description

Job Description:

About Us

ARRISE is a global leader in software development and services for the iGaming industry, bringing together more than 2,500 professionals operating across more than 12 locations worldwide.

From concept through to delivery, we combine technical expertise, creativity and industry knowledge to develop products, platforms and services that shape player experiences and support some of the industry's leading brands.

We are best known for the work we deliver for Pragmatic Play, creating and supporting technology, products and specialists services enjoyed by millions of players worldwide.

About The Role

We are seeking aHead of Operations to play a central role in shaping and driving our operational strategy. This is a high-impact leadership position for someone who thrives on systems thinking, meticulous planning, and executive-level communication. The successful candidate will be instrumental in aligning cross-functional teams, enabling product and technology conversations, and ensuring our operations scale efficiently in a fast-paced environment.

What you will do

• Strategic & Systems Leadership: Contribute to both short- and long-term operational strategies, ensuring alignment with organizational goals.
• Act as a key voice in roadmap discussions, facilitating conversations between product, technology, and commercial stakeholders.
• Resource & Capacity Planning: Oversee staffing and resource allocation to ensure teams are supported, deadlines are met, and business priorities are delivered.
• Operational Excellence: Design, implement, and standardize processes that enhance efficiency and scalability across multiple teams and locations.
• Technology & Tools: Champion the adoption and optimization of digital platforms (e.g., SharePoint, JIRA, Confluence) to improve collaboration and transparency.
• Cross-Functional Collaboration: Serve as the operational connector between Product, Technology, Sales, Marketing, and Customer Support, ensuring seamless delivery of initiatives.
• Executive Communication & Facilitation: Present operational updates and options clearly at the senior management level, supporting informed decision-making and alignment.
• Continuous Improvement & Culture: Foster a culture of accountability, adaptability, and innovation, encouraging teams to embrace change and strive for excellence.

What you bring

• Systems Thinking & Strategic Insight: Ability to understand the bigger picture, map dependencies, and bridge conversations between product, technology, and business functions.
• Release Management: Ability to quickly learn new products and features, understand critical deliverables and optimise delivery processes.
• Previous release and/or project management experience is preferred, but not essential.
• Resource Planning: Experience in resource planning and staffing is preferred, but not essential.
• Executive Communication: Strong presentation and facilitation skills, working directly with the senior leadership and driving cross-functional decision-making.
• Dynamic & Adaptable: Resilient in fast-changing environments, maintaining clarity and focus under pressure.
• Proactive Problem-Solver: Hands-on, solution-oriented, and always ready to anticipate and address operational challenges.

Requirements

• Experience: Minimum 5 years in project or operations management, cross-functional leadership, or a similar role within fast-paced industries. Team management experience.
• Collaboration: Proven track record of working closely with product and technology teams.
• Technical Proficiency: Confident with collaboration and workflow tools (SharePoint, JIRA, Confluence).
• Passion for iGaming: iGaming background is advantageous but not required; we welcome exceptional operators from other industries.