Head of Digital Transformation & Customer Experience

Tanqeeb; Abu Dhabi; On-site; AED 551,000 - 845,000; Full time

Job summary

Tanqeeb is recruiting a Head of Digital to lead a major digital transformation and customer experience agenda in the UAE. You will define and execute digital strategy, oversee platforms, and drive evolution of the customer proposition across business, technology, product and data functions.

You will own end-to-end journeys and lead large-scale programmes, partnering with senior stakeholders to deliver measurable improvements in customer experience and commercial performance.

Responsibilities

• Define and execute the long-term digital strategy and transformation roadmap.
• Lead the development and enhancement of customer-facing digital platforms.
• Own end-to-end digital customer journeys, from acquisition and onboarding through to ongoing engagement and servicing.
• Lead large-scale digital transformation programmes involving multiple business and technology functions.
• Identify opportunities to improve customer experience, automation and digital adoption.
• Establish clear priorities, delivery standards and measures of success across the digital portfolio.
• Partner closely with senior stakeholders across Product, Technology, Data, Operations and other business functions.
• Lead and develop a high-performing digital organisation and senior leadership team.

Job description

Tanqeeb is recruiting a Head of Digital to lead a major digital transformation and customer experience agenda in the UAE. You will define and execute digital strategy, oversee platforms, and drive evolution of the customer proposition across business, technology, product and data functions.

You will own end-to-end journeys and lead large-scale programmes, partnering with senior stakeholders to deliver measurable improvements in customer experience and commercial performance.