Head Housekeeping Trainer

Justlife; Dubai; On-site; AED 167,000 - 234,000; Full time

Benefits offered by this job

Birthday day off

Justlife credits

Referral bonuses

Team experiences

Job summary

Justlife in Dubai is seeking a results-driven Training Lead to own housekeeping training and quality across thousands of professionals. You will design curricula, coach field teams, and use data to lift customer experience and NPS.

You will lead and develop 8–10 Housekeeping Trainers in a fast-growing network, collaborating with Quality, Operations, and Customer Experience to close skill gaps and standardize delivery.

Qualifications

• 5+ years in housekeeping/hospitality training or related leadership role.
• Strong coaching and communication in English; additional languages (Hindi, Nepali, Tagalog) are advantageous.
• Able to read data, identify gaps, and act on findings.
• Calm and organized in a fast-paced, high-growth environment.

Responsibilities

• Drive category NPS and customer experience by raising training quality and consistency.
• Lead and develop a team of 8-10 Housekeeping Trainers with clear goals and coaching.
• Design and continuously improve training across housekeeping skills, customer service, hygiene, and safety.
• Run quality checks and on-site coaching to ensure standards across professionals.
• Turn training data and customer feedback into measurable improvements in service quality and NPS.
• Standardize how training is delivered, documented, and reported across the network.
• Partner with Quality, Operations, Customer Experience, and Business Development to close skill gaps.

Skills

Coaching

English

Data-driven

Field coaching

Leadership

Training design

Quality standards

Job description

Fulfillment & Quality

• Dubai, UAE
• Justlife

Every spotless home our customers walk into starts with a professional who was trained to take pride in their craft. At Justlife, we've built a network of 6K+ service professionals across 10+ cities in the GCC - and we promise them something rare in this industry: a better life and a real career. You'll lead the training that makes both true.

This is a systems role, not a supervisor role. You'll own the housekeeping training and quality standard across thousands of professionals - designing how they learn, coaching in the field, and using data to lift the experience customers actually feel. Your north-star outcome is our category NPS: every professional you develop is a reason a customer's home feels cared for, and rates us higher for it.

You'll love this role if you...

• Are happiest in the field, hands-on with the people you're developing - not behind a desk
• Are obsessed with craft, standards, and getting the details right, every time
• Get energy from developing people who are often overlooked, and watching them level up
• Think in systems - you'd rather fix the training program than fix the same mistake twice
• Believe great training shows up in the customer experience, and you want to be measured on it

What you'll own

• Drive category NPS and customer experience by raising the quality and consistency of how our housekeeping professionals are trained
• Lead and develop a team of 8-10 Housekeeping Trainers - clear goals, real coaching, tracked performance
• Design and continuously improve training across housekeeping skills, customer service, hygiene, and safety
• Run quality checks and on-site coaching so standards hold across every professional
• Turn training data and customer feedback into measurable improvements in service quality and NPS
• Standardize how training is delivered, documented, and reported across the network
• Partner with Quality, Operations, Customer Experience, and Business Development to close skill gaps

What tells us you're the one

• You've measurably improved a training or service-quality outcome across hundreds of people or more
• You can connect a training change to a customer-satisfaction result, and explain the causal chain
• 5+ years in housekeeping / hospitality training or a related leadership role - results matter to us more than years
• Strong coaching and communication in English; Hindi, Nepali, or Tagalog is a real advantage - it's how you'll connect with our professionals
• You read data, find the gap, and act on it
• Calm and organized in a fast-paced, high-growth environment

Why Justlife

• Scale and impact: your work touches thousands of professionals and millions of customer sessions
• Real growth: fast career development, mentorship, and internal opportunities as we expand across the GCC
• A fair, objective performance system - and recognition through our JustHeroes reward program
• Start-up spirit, plus perks: a birthday day off (JustHoliday), free Justlife credits, referral bonuses, and team experiences

Join the tribe and let's become #everydaybetter, together.