Head Housekeeping Trainer

Justlife.com; Dubai; On-site; AED 335,000 - 469,000; Full time

Benefits offered by this job

Birthday day off

JustHoliday

Free Justlife credits

Referral bonuses

Team experiences

Job summary

Justlife Dubai seeks a Training and Quality Lead to own housekeeping training systems and quality standards across thousands of professionals. You will design how they learn, coach in the field, and use data to lift the customer experience and NPS.

You will lead 8–10 Trainers, run on-site coaching, and standardize training delivery across the network while partnering with Quality Operations and Customer Experience to close skill gaps. This hands-on role is central to scalable growth in the GCC.

Qualifications

• 5+ years in housekeeping/hospitality training or related leadership role.
• Strong coaching and communication in English; other languages a plus.

Responsibilities

• Own housekeeping training and quality standards across thousands of professionals.
• Design and continuously improve training across housekeeping skills, customer service, hygiene and safety.
• Run quality checks and on-site coaching to maintain standards across professionals.
• Turn training data and customer feedback into measurable improvements in service quality and NPS.
• Standardize how training is delivered, documented and reported across the network.

Skills

Training leadership

Coaching

Data analysis

Quality checks

On-site coaching

Job description

Fulfillment amp Quality Dubai UAE

Justlife Every spotless home our customers walk into starts with a professional who was trained to take pride in their craft At Justlife we ve built a network of 6K service professionals across 10 cities in the GCC and we promise them something rare in this industry a better life and a real career You ll lead the training that makes both true This is a systems role not a supervisor role You ll own the housekeeping training and quality standard across thousands of professionals designing how they learn coaching in the field and using data to lift the experience customers actually feel Your north-star outcome is our category NPS every professional you develop is a reason a customer s home feels cared for and rates us higher for it

You ll love this role if you Are happiest in the field hands-on with the people you re developing not behind a desk Are obsessed with craft standards and getting the details right every time Get energy from developing people who are often overlooked and watching them level up Think in systems you d rather fix the training program than fix the same mistake twice Believe great training shows up in the customer experience and you want to be measured on it

What you ll own

• Drive category NPS and customer experience by raising the quality and consistency of how our housekeeping professionals are trained
• Lead and develop a team of 8 10 Housekeeping Trainers clear goals real coaching tracked performance
• Design and continuously improve training across housekeeping skills customer service hygiene and safety
• Run quality checks and on-site coaching so standards hold across every professional
• Turn training data and customer feedback into measurable improvements in service quality and NPS
• Standardize how training is delivered documented and reported across the network
• Partner with Quality Operations Customer Experience and Business Development to close skill gaps

What tells us you re the one

• You ve measurably improved a training or service-quality outcome across hundreds of people or more
• You can connect a training change to a customer-satisfaction result and explain the causal chain
• 5 years in housekeeping hospitality training or a related leadership role results matter to us more than years
• Strong coaching and communication in English Hindi Nepali or Tagalog is a real advantage it s how you ll connect with our professionals
• You read data find the gap and act on it
• Calm and organized in a fast-paced high-growth environment

Why Justlife Scale and impact

your work touches thousands of professionals and millions of customer sessions Real growth fast career development mentorship and internal opportunities as we expand across the GCC A fair objective performance system and recognition through our JustHeroes reward program Start-up spirit

plus perks

• a birthday day off
• JustHoliday
• free Justlife credits
• referral bonuses
• team experiences

Join the tribe and let s become everydaybetter together

Share

You’ll love this role if you Are happiest in the field, hands-on with the people you're developing not behind a desk Are obsessed with craft, standards, and getting the details right, every time Get energy from developing people who are often overlooked, and watching them level up Think in systems you'd rather fix the training program than fix the same mistake twice Believe great training shows up in the customer experience, and you want to be measured on it What tells us you're the one You've measurably improved a training or service-quality outcome across hundreds of people or more You can connect a training change to a customer-satisfaction result, and explain the causal chain 5+ years in housekeeping / hospitality training or a related leadership role results matter to us more than years Strong coaching and communication in English; Hindi, Nepali, or Tagalog is a real advantage it's how you'll connect with our professionals You read data, find the gap, and act on it Calm and organized in a fast-paced, high-growth environment