Hands-On Technical Operations Manager

Wisewell; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Wisewell seeks a hands-on Operations Lead to refurbish and prepare water purification machines for deployment. You will work directly with technicians to disassemble, test, and reassemble units, troubleshoot issues, and ensure each machine passes final QC before shipment.

You will plan daily refurbishment activity, manage the technician team, and drive improvements in throughput, cost, and supplier performance, while maintaining a safe and organized workshop environment.

Qualifications

• 3–5 years of strong hands-on technical experience in refurbishment, repair, assembly, or light manufacturing, with 1–2 years in leading a small technical team.

Responsibilities

• Disassemble, clean, test, replace components, troubleshoot, and reassemble machines.
• Diagnose faults beyond technician capabilities and ensure functionality standards.
• Assess returns to refurbish, strip for parts, or scrap based on condition.
• Capture serial numbers and MAC IDs accurately during refurbishment.
• Perform final QC inspection and sign off before deployment.
• Investigate post-delivery issues and implement root-cause actions.
• Monitor recurring faults and escalate patterns to R&D and suppliers.
• Plan refurbishment activities to meet demand and targets.
• Supervise technicians, allocate daily tasks, and lead daily huddle.
• Train technicians and maintain refurbishment SOPs; ensure safe working conditions.
• Manage painting, plastics, spare parts suppliers; follow up on delays.
• Coordinate machine and material pickups with 3PL; source new suppliers.
• Maintain Zoho Inventory records and conduct stock counts.
• Provide weekly operations report and escalate blockers promptly.

Skills

Hands-on technical expertise

English communication

Organized

Tools

Zoho Inventory

Excel

Google Sheets

Job description

Wisewell seeks a hands-on Operations Lead to refurbish and prepare water purification machines for deployment. You will work directly with technicians to disassemble, test, and reassemble units, troubleshoot issues, and ensure each machine passes final QC before shipment.

You will plan daily refurbishment activity, manage the technician team, and drive improvements in throughput, cost, and supplier performance, while maintaining a safe and organized workshop environment.