Technical Operations Manager

Wisewell; Dubai; Presencial; AED 89.000 - 134.000; Jornada completa

Descripción de la vacante

Wisewell seeks a hands-on Operations Lead to refurbish and prepare water purification machines for deployment. You will work directly with technicians to disassemble, test, and reassemble units, troubleshoot issues, and ensure each machine passes final QC before shipment.

You will plan daily refurbishment activity, manage the technician team, and drive improvements in throughput, cost, and supplier performance, while maintaining a safe and organized workshop environment.

Formación

• 3–5 years of strong hands-on technical experience in refurbishment, repair, assembly, or light manufacturing, with 1–2 years in leading a small technical team.

Responsabilidades

• Disassemble, clean, test, replace components, troubleshoot, and reassemble machines.
• Diagnose faults beyond technician capabilities and ensure functionality standards.
• Assess returns to refurbish, strip for parts, or scrap based on condition.
• Capture serial numbers and MAC IDs accurately during refurbishment.
• Perform final QC inspection and sign off before deployment.
• Investigate post-delivery issues and implement root-cause actions.
• Monitor recurring faults and escalate patterns to R&D and suppliers.
• Plan refurbishment activities to meet demand and targets.
• Supervise technicians, allocate daily tasks, and lead daily huddle.
• Train technicians and maintain refurbishment SOPs; ensure safe working conditions.
• Manage painting, plastics, spare parts suppliers; follow up on delays.
• Coordinate machine and material pickups with 3PL; source new suppliers.
• Maintain Zoho Inventory records and conduct stock counts.
• Provide weekly operations report and escalate blockers promptly.

Conocimientos

Hands-on technical expertise

English communication

Organized

Herramientas

Zoho Inventory

Excel

Google Sheets

Descripción del empleo

About the Company

A sustainability-driven water technology company transforming the way people access and consume drinking water.

We design and build smart water purification systems that combine advanced filtration, thoughtfully engineered hardware, connected technology, and modern design to deliver clean, mineralised drinking water directly to homes and businesses.

Our products are designed to make high-quality hydration more convenient while reducing reliance on single-use plastic bottles.

As we continue to grow, we are building a team of practical, hands-on people who enjoy solving real-world problems, improving how things work, and taking ownership from start to finish.

This is an opportunity to join a growing technology company where the work you do directly impacts the quality, reliability, and performance of products used by our customers every day.

About the Role

This is a hands-on technical operations role — not a position where you simply manage from behind a desk. You’ll spend a significant part of your time working directly with our refurbishment technicians to build, troubleshoot, test, and get machines ready for deployment, while also managing quality, throughput, suppliers, stock, processes, and costs.

Responsibilities

Hands-On Technical Work

• Work directly on machines on a daily basis, including disassembly, cleaning, testing, component replacement, troubleshooting, and final assembly.
• Diagnose and resolve technical faults that cannot be addressed by the technician team, ensuring machines meet required functionality standards.
• Assess incoming returns and determine the appropriate route: refurbish, strip for spare parts, or scrap, based on technical condition and repair viability.
• Accurately capture and verify serial numbers and MAC IDs at the appropriate stage of the refurbishment process.

Quality and Final Sign-Off

• Conduct the final quality and functionality inspection of every refurbished machine and approve it for customer deployment. No machine leaves the refurbishment process without a completed QC checklist.
• Investigate machines that experience issues after delivery, identify the root cause, and implement corrective actions to prevent recurrence.
• Monitor recurring faults and communicate identified patterns to R&D and suppliers, ensuring issues are addressed at source.

Team and Daily Operations

• Plan daily and weekly refurbishment activities in line with demand and production targets, ensuring technicians, tools, and workstations are effectively utilized.
• Supervise and coordinate the technician team, including daily allocation, attendance, performance, and workload management, and lead a short daily team huddle.
• Train technicians across all product lines and take ownership of refurbishment SOPs, keeping documentation accurate and up to date as processes evolve.
• Enforce safe handling and use of machines, tools, chemicals, and CO₂ canisters, while maintaining a clean, organized, and audit-ready working environment.

Suppliers and Inventory

• Manage painting, plastics, spare parts, and consumables suppliers, ensuring required quality and lead-time standards are met; proactively follow up on delays and reject sub-standard work where necessary.
• Coordinate machine and material pickups and deliveries with the 3PL partner, while identifying and proposing new suppliers that can improve turnaround time, quality, or cost.
• Maintain accurate spare-parts records in Zoho Inventory, ensuring all movements are recorded on the same day; conduct regular stock counts, investigate discrepancies, and proactively flag low-stock items.
• Maintain accurate records of technician attendance and daily refurbishment output.

Throughput, Cost and Reporting

• Monitor refurbishment throughput and technician productivity against established targets, identify bottlenecks, and implement practical improvements.
• Track the cost per refurbished machine, including parts, labour, painting, consumables, and freight, and bring at least one costed improvement initiative to the monthly operations review.
• Identify opportunities to reduce parts consumption, scrap, and rework, while maximizing the recovery and reuse of viable components from scrapped machines.
• Provide a weekly report to the Operations Manager covering output, quality, backlog, key issues, and improvement initiatives. Escalate critical blockers as they arise rather than waiting for the weekly review.

Operational Decision-Making

• Exercise the discretion to reject machines or supplier deliveries that do not meet established quality standards.
• Approve individual machine scrap decisions within the agreed financial threshold.
• Adjust daily technician allocation and work sequencing based on operational priorities, workload, and production requirements.

Qualifications

• 3–5 years of strong hands-on technical experience in refurbishment, repair, assembly, or light manufacturing, with 1–2 years of experience leading and supervising a small technical team.

Required Skills

• Strong hands-on technical expertise with appliances, water systems, and electrical or mechanical assemblies, with the ability to independently disassemble, troubleshoot, repair, and rebuild machines to a high standard.
• Proficient in inventory management systems such as Zoho or similar platforms, with strong working knowledge of Excel and Google Sheets; able to interpret operational data, identify issues, and translate insights into practical, actionable solutions.
• Excellent written and verbal communication skills in English; proficiency in Arabic is considered an advantage.
• Organized and thrives in a hands-on technical environment rather than being desk-bound.

Preferred Skills

• Preferred: Experience in water purification, HVAC, or refrigeration, with exposure to Lean or 5S methodologies and experience coordinating with 3PL providers and international suppliers.