Guest Service Assistant - Telecommunications - Burj Al Arab

Guest Service Assistant - Telecommunications - Burj Al Arab; Dubai Emirate; On-site; AED 50,220 - 72,540; Full time

Benefits offered by this job

Accommodation

Transport to/from work

Uniforms

Laundry services

Meals during working hours

Annual home ticket

Medical coverage

Accident insurance

Retail discounts

Leisure discounts

50% discount at Jumeirah F&B outlets

Hotel rate discounts

Job summary

Burj Al Arab seeks a Guest Service Assistant in the Telecommunications department to support guest communications, manage wake-up calls, and maintain telecommunication systems. The role entails ensuring accurate call logging, DND compliance, and timely responses to guest requests.

Ideal candidates have 1 year of switchboard or call center experience and hold a Diploma or Certificate in Hospitality Management.

Qualifications

• 1 year experience in switchboard or call center handling guests over the telephone in a service industry.
• Diploma or Certificate in Hospitality Management required.

Responsibilities

• Checks suites with INCOGNITO status and DND requests; records on DND sheet.
• Filing and record-keeping for department.
• Updates white boards and notice boards for staff use.
• Records international calls and faxes; cross-charges to Finance, monthly.

Skills

Switchboard experience

Call center experience

Education

Diploma or Certificate in Hospitality Management

Job description

Guest Service Assistant - Telecommunications - Burj Al Arab

Location: Dubai • Address: Umm Suqeim 3

Industry: Hotel & Hospitality jobs, Office Administration jobs, Concierge & Receptionist jobs, Overnight & Night Shift jobs, Travel & Tourism jobs, Students and Graduate jobs

About the role:

An opportunity has arisen for Guest Service Assistant in the Telecommunication Department at Burj Al Arab.

Your duties will include the following:

• Checks suites which have requested for INCOGNITO status that it is maintained and Do Not Disturb (DND) requests are programmed and recorded on the DND sheet FO/FTC/0798 Issue 1.
• Does all necessary filing in the department and ensure proper record keeping.
• Constantly updates the white boards and notice boards with useful information for the benefit of all.
• Records all international calls (sheet FO/FTC/0584) and faxes (FO/FTC/0601) made on #35 extensions and Operator extensions. This record and related departments to be cross charged to be forwarded to the Finance Executive on the first day of the month.
• Checks the email for important messages and respond promptly.
• Checks all the equipment in the department such as PCs and all software to ensure that all is in perfect working conditions.
• Records all Wake Up Calls (WUC) on the master sheet as requested by the guests and makes sure that such requests are offered timely.
• Carries out any other duties and responsibilities as assigned by the management.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• 1 year previous experience in a Switchboard or Call Center environment of any customer service provider or whose main role was to handle guests on the telephone in a service industry.
• Diploma or Certificate in Hospitality Management.

About the Benefits:

This position offers a highly competitive salary package which includes: accommodation, transport to and from your place of work, uniform, laundry services, meals during working hours, you will be entitled to one return ticket to your home destination per anniversary year, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

Primary Location:

United Arab Emirates (AE), Dubai