Guest Services Executive

TAG Dynamics; Ras Al Khaimah; On-site; AED 56,000 - 89,000; Full time

Job summary

TAG Dynamics is seeking a guest relations professional to welcome and assist customers, visitors, and VIPs. You will coordinate visits, meetings, and refreshments, and support showroom tours and events to ensure an outstanding guest experience.

The role requires strong hospitality skills, professional presentation, and English fluency, with Arabic as an advantage. This is an on-site position in Ras al-Khaimah, UAE, with potential involvement in customer-facing events and tours.

Qualifications

• English is mandatory for daily interactions.
• Experience in customer service or hospitality is preferred.
• Ability to welcome, assist, and coordinate with senior executives and guests.
• Professional appearance and polished demeanor.

Responsibilities

• Welcome and professionally receive customers, visitors, partners, VIP guests and other stakeholders.
• Coordinate visits, meetings, room bookings, refreshments, and guest flows.
• Assist with showroom tours, demonstrations, and presentations as required.
• Support internal teams to ensure a high-standard guest experience.
• Maintain visitor records and confidentiality; handle inquiries discreetly.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Organization

Education

High school diploma or equivalent

Hospitality Front Office training (advantage)

Job description

• Welcome and professionally receive customers, visitors, partners, VIP guests, and other stakeholders visiting TAG Dynamics.
• Manage the guest experience from arrival through departure, ensuring visitors are welcomed, informed, and appropriately supported.
• Understand guest requirements and proactively provide assistance to create a positive and professional customer experience.
• Coordinate customer and visitor arrangements, including meeting rooms, refreshments, visitor access, schedules, and other hospitality requirements.
• Coordinate with internal teams to ensure customer visits and meetings are properly prepared and supported.
• Support VIP and high-profile customer visits, including coordinating specific guest requirements and ensuring appropriate attention to detail.
• Assist with showroom tours, customer demonstrations, meetings, and presentations as required.
• Coordinate with the Barista to ensure timely and appropriate beverage and refreshment service for customers and visitors.
• Maintain accurate visitor records and relevant information relating to customer visits.
• Assist with meeting room schedules, bookings, setup requirements, and general presentation of customer-facing areas.
• Support customer-facing events, exhibitions, meetings, and other activities organized by TAG Dynamics when required.
• Provide temporary support to the Receptionist during scheduled breaks or when short-term reception coverage is required.
• Assist with basic reception activities when required, including welcoming visitors, answering incoming calls, and directing visitors or inquiries to the appropriate person.
• Maintain a professional, welcoming, and service-oriented approach when interacting with customers and visitors.
• Handle guest and visitor information with appropriate discretion and confidentiality.
• Support the wider Customer Experience and Marketing teams with customer-facing activities as required.

• Education: High school diploma or equivalent. Hospitality, customer service, business administration, or related qualification is an advantage.
• Training: Customer service or hospitality training preferred.
• Guest relations or front office training is an advantage.
• Training in visitor management, professional etiquette, or corporate hospitality is an advantage.
• Experience: Previous experience in customer service, hospitality, guest relations, front office, corporate hospitality, aviation, hotel, luxury service, or a similar customer-facing environment.
• Experience dealing directly with customers, visitors, senior executives, VIPs, or corporate guests is preferred.
• Experience coordinating meetings, visits, events, or hospitality requirements is an advantage.
• Experience in a customer-facing role where understanding customer needs and delivering a positive experience is important.
• Other: English is mandatory.
• Arabic is an advantage.
• Female candidate preferred for this customer-facing hospitality role.
• Professional, polished, and well-presented appearance.
• Strong customer service, interpersonal, and communication skills.
• Strong understanding of professional hospitality and customer expectations.
• Ability to anticipate customer needs and respond appropriately.
• Confident and comfortable interacting with senior executives, VIPs, international customers, and other stakeholders.
• Strong organizational skills and attention to detail.
• Discreet and trustworthy when handling customer and visitor information.
• Ability to remain calm, professional, and responsive during busy periods.
• Ability to work independently while coordinating effectively with the wider Customer Experience team.