Guest Services & Concierge Officer

Hyatt Hotels Corporation; Abu Dhabi; On-site; AED 28,000 - 50,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Guest Services Officer – Guest Service (UAE National) for the Front Office in Abu Dhabi. You will deliver exceptional guest experiences, with fluency in Arabic and English, and uphold Hyatt service standards.

This UAE National role emphasizes welcoming guests, handling inquiries, reservations, and concierge support, ensuring a warm, efficient Front Desk operation within Rooms Division.

Qualifications

• Minimum 1 year of experience in hotel operations.
• Strong customer-focused mindset with fluent Arabic and English.
• UAE Nationals only.

Responsibilities

• Provide an excellent and consistent level of service to guests.
• Assist guests with reservations, directions, and transportation arrangements.
• Contribute to the smooth operation of Front Office within Rooms Division and supervise Concierge staff when required.

Skills

Customer service

Arabic language

English language

Job description

Hyatt Hotels Corporation seeks a Guest Services Officer – Guest Service (UAE National) for the Front Office in Abu Dhabi. You will deliver exceptional guest experiences, with fluency in Arabic and English, and uphold Hyatt service standards.

This UAE National role emphasizes welcoming guests, handling inquiries, reservations, and concierge support, ensuring a warm, efficient Front Desk operation within Rooms Division.