Guest Experience Executive - Front Desk & Reception

Universal Group; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Dusit hotel in Abu Dhabi seeks a friendly Guest Service/Reception Associate to welcome guests, assist with check-in/check-out, and coordinate arrivals, departures, and special requests. You will provide information on hotel facilities and local attractions, and ensure smooth operations across front-of-house services.

The ideal candidate has strong English communication, a pleasant demeanor, and good interpersonal skills, with a customer-service mindset to contribute to a memorable guest

Qualifications

• Good English communication in spoken and written form.
• Pleasant personality with strong communication and interpersonal skills.
• Fresh graduates welcome; prior reception/guest service experience preferred.

Responsibilities

• Assists in maximizing room sales and revenue.
• Prepares guest name lists and arrivals/departures.
• Greet and address guests by name at check-in/check-out.
• Assist guests with registration, transportation, and inquiries.
• Escort guests to rooms and brief on room features.
• Provide information and services per hotel standards and policies.
• Operate the Business Center for secretarial needs and document handling.
• Maintain cashier policies, currencies, and payment handling.

Skills

English communication

Interpersonal skills

Customer service attitude

Education

Bachelor degree in Hotel Management or relevant degree

Job description

Dusit hotel in Abu Dhabi seeks a friendly Guest Service/Reception Associate to welcome guests, assist with check-in/check-out, and coordinate arrivals, departures, and special requests. You will provide information on hotel facilities and local attractions, and ensure smooth operations across front-of-house services.

The ideal candidate has strong English communication, a pleasant demeanor, and good interpersonal skills, with a customer-service mindset to contribute to a memorable guest