Guest Service & Front Desk Specialist

Arada; Sharjah; On-site; AED 42,000 - 62,000; Full time

Job summary

Arada in the United Arab Emirates is seeking a Guest Service Agent to deliver warm, professional service from arrival to departure.

You will handle check-in/check-out, answer guest inquiries, coordinate with housekeeping and other departments, and help guests with arrangements like transportation and wake-up calls.

The role requires a hospitality background, strong English, and a readiness to work shifts including weekends and holidays, with opportunities to grow in a collaborative team at Arada.

Qualifications

• Diploma or degree in Hotel Management, Hospitality, Tourism, or a related field is preferred.
• Minimum 1–2 years of experience as a Guest Service Agent, Front Desk Agent, Receptionist, or similar hotel role.
• Previous UAE or GCC hotel experience is an advantage.
• Good knowledge of front office operations and guest service procedures.
• Experience with hotel PMS systems is preferred.
• Good knowledge of English is required; additional languages will be an advantage.
• Strong customer service and communication skills.
• Professional appearance and positive attitude.
• Ability to work shifts, weekends, and public holidays.

Responsibilities

• Welcome and greet guests in a friendly, professional, and courteous manner.
• Perform guest check-in and check-out procedures efficiently and accurately.
• Verify guest information, identification, payment details, and reservation details.
• Provide guests with information about hotel facilities, services, policies, and local attractions.
• Handle guest inquiries, requests, complaints, and feedback professionally and promptly.
• Coordinate with Housekeeping, Maintenance, Reservations, F&B, and other departments to resolve guest requirements.
• Manage room assignments and ensure accurate updates in the hotel Property Management System (PMS).
• Process room charges, payments, deposits, refunds, and other transactions accurately.
• Handle cash and card transactions in accordance with hotel procedures.
• Assist guests with luggage, transportation arrangements, wake-up calls, and other services when required.
• Monitor room status and coordinate with Housekeeping to ensure rooms are ready for arrival.
• Maintain accurate guest records and ensure confidentiality of guest information.
• Promote hotel facilities, services, and available packages where appropriate.
• Handle telephone calls, emails, and guest correspondence professionally.
• Maintain a clean, organized, and welcoming front desk area.
• Follow hotel standards, SOPs, health and safety requirements, and security procedures.
• Support the Front Office team during busy periods, peak check-in/check-out times, and special events.
• Prepare and maintain daily reports and shift handover information.
• Escalate complex guest issues to the Front Office Supervisor or Duty Manager when required.

Skills

Customer service

Communication skills

Professional appearance

Shift work

Education

Hotel management or related degree/diploma

Tools

PMS systems

Job description

Arada in the United Arab Emirates is seeking a Guest Service Agent to deliver warm, professional service from arrival to departure.

You will handle check-in/check-out, answer guest inquiries, coordinate with housekeeping and other departments, and help guests with arrangements like transportation and wake-up calls.

The role requires a hospitality background, strong English, and a readiness to work shifts including weekends and holidays, with opportunities to grow in a collaborative team at Arada.