Guest Service Executive - Talise Spa - Madinat Jumeirah Resort

Jumeirah; Dubai; On-site; AED 78,000 - 134,000; Full time

Benefits offered by this job

Healthcare and life insurance

Annual leave

Flight from home country

Colleague discounts

Company-provided shared accommodation

Internal mobility

Job summary

Jumeirah invites applications for a Guest Service Executive at Talise Spa, Madinat Jumeirah Resort. The role focuses on welcoming guests, promoting spa services, handling bookings and billing, and driving guest satisfaction with tailored recommendations.

The ideal candidate will have 1–2 years in international luxury hospitality, a relevant Bachelor’s degree, and experience in multicultural environments. Benefits support professional growth and a premium work environment.

Qualifications

• 1-2 years of experience in international luxury hospitality, ideally in a similar role.
• Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a Related Field.
• Experience working in a multi-cultural environment.
• Proven ability to manage guest relationships professionally.

Responsibilities

• Warmly welcome and escort guests throughout the spa and promote services and packages.
• Manage bookings, upsell treatments and retail products, maintain knowledge of services and promotions.
• Handle billing, promote packages and encourage repeat visits through tailored recommendations.
• Anticipate guest needs and offer suitable services to elevate satisfaction and wellbeing.
• Address guest dissatisfaction promptly and escalate to management when necessary.
• Ensure spaces are clean, stocked, and aligned with SOPs.

Education

Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a Related Field

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometer stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Guest Service Executive tojoin Talise Spa in Madinat Jumeirah Resort.

The main duties and responsibilities of this role include:

• Warmly welcome and escort guests throughout the spa, ensuring a seamless and personalised journey. Handle enquiries confidently, recommend amenities, and proactively promote spa treatments, products, and current packages to enhance the guest experience.
• Support revenue generation by managing bookings, upselling treatments and retail products, and maintaining strong, accurate knowledge of all spa services, promotions, and retail items.
• Deliver excellent guest service by handling billing transactions accurately, promoting ongoing spa packages, and encouraging repeat visits through rebooking and tailored treatment recommendations.
• Anticipate guest needs, including those with special requirements, by observing, listening, and offering suitable services or product suggestions that elevate guest satisfaction and wellbeing.
• Recognise and address guest dissatisfaction promptly, taking appropriate action in line with procedures and escalating to management where necessary to ensure effective service recovery.
• Maintain the cleanliness, ambiance, and operational readiness of guest areas, treatment rooms, and the reception desk. Ensure all spaces are fully stocked, organised, and aligned with service standards and SOPs.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 1 - 2 years of experience within the international luxury hospitality industry, ideally in a similar role.
• Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a Related Field
• Experience working in a multi-cultural environment.
• Proven experience in being able to manage and maintain relationships with guests while maintaining a professional distance.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)