Guest Service Agent

Dubai Holding LLC; Dubai; On-site; AED 50,000 - 75,000; Full time

Job summary

Minor Hotels is seeking staff for Avani Ibn Battuta Dubai Hotel to deliver exceptional guest service and be knowledgeable about hotel products and promotions. The role emphasizes proactivity, guest satisfaction, and collaboration across departments to ensure a memorable stay for guests.

Join a dynamic hospitality team focused on stylish, efficient service in a leading hotel brand that values guest experience and professional growth.

Responsibilities

• Anticipate guest needs and handle inquiries in a helpful and attentive Minor Hotels manner.
• Have complete knowledge of the hotel product, including room types, rates, facilities, outlets, spa and promotions.
• Take personal responsibility for the service and attitude with which guest service is delivered, meeting the highest standards.
• Ensure all issues pertaining to guest satisfaction are met and follow-up is completed timely.
• Be proactive and innovative, suggesting alternatives that meet guest needs during their Minor Hotels experience.
• Develop a close and harmonious working relationship with all hotel departments.
• Attend hotel events, daily shift briefings and training to improve professional skills.

Job description

Job Location: Avani Ibn Battuta Dubai Hotel

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality. With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here. Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.


• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels properties.


• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it always meets the highest standard of Minor Hotels.


• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.


• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience.


• To develop a close and harmonious working relationship with all hotel departments,


• To attend hotel events, daily shift briefings and training to improve professional skills.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

Explore more at: Minor Hotels Career Minor Food Career Minor Lifestyle Career Minor & MINT Shared Service Career