Outlet Supervisor

Rak Properties PJSC; Ras Al Khaimah; On-site; AED 89,000 - 134,000; Full time

Job summary

Anantara Mina Al Arab Ras Al Khaimah Resort is seeking a hands-on Guest Services Leader to promote guest satisfaction and maintain a strong team environment. You will focus on delivering prompts, courteous service across Restaurants and Room Service, guiding staff during shifts to ensure seamless operations.

You will train and enforce Minor Hotels service standards, manage shift coverage and floor plans, and collaborate with the kitchen to ensure quality, safety, and a positive guest experience.

Qualifications

• Strong leadership and team supervision skills.
• Excellent customer service and guest relations.
• Effective communication and interpersonal skills.
• Knowledge of food and beverage service standards.
• Understanding of food safety, hygiene, and sanitation regulations.
• Ability to manage staff schedules and delegate tasks.
• Inventory control and stock management.
• Cash handling and POS system proficiency.
• Problem-solving and conflict resolution skills.
• Ability to supervise daily outlet operations and maintain high service standards.
• Ability to work under pressure in a fast-paced environment.
• Good organizational and time management skills.

Responsibilities

• Promote guest satisfaction and develop a strong team environment.
• Deliver prompt, courteous service across Restaurants and Room Service.
• Supervise service during shifts and coordinate with kitchen.
• Train and enforce Minor Hotels service standards.
• Maintain shift coverage and floor plans; handle daily scheduling.
• Gather and implement tools for running shifts (schedules, reservations, checks).
• Ensure a safe and sanitary work environment for guests and team members.
• Provide issue resolution and empower team members to solve problems.
• Communicate effectively with team members to maintain trust and respect.

Skills

Strong leadership

Customer service

Communication

Food & beverage service

Food safety & sanitation

Staff scheduling

Inventory control

Cash handling & POS

Problem-solving

Team member coaching

Job description

Job Location

Anantara Mina Al Arab Ras Al Khaimah Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits. Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary. Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

Key Responsibilities

To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Team Member satisfaction and delivery of prompt, courteous service. Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas. Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests. Assist in maintaining a highly motivated and well trained staff Open and close shift in accordance with Manager's Checklist. Train, maintain and enforce all Minor Hotels Service Standards Properly execute revenue and check control procedures on shift Maintain a safe and sanitary work environment for all Team Members and guests Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks) Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise. Be on the floor during entire meal period and ensure adequate coverage Ensure that only a quality product is being served Maintain proper Team Member uniform standards Manage an effective repair and maintenance program through the use of work orders, inspections, etc. Exercise station rotation to ensure stations are distributed fairly. Handle daily Team Member relations (i.e. scheduling, time adjustments, etc.) Assist any Team Member in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current Team Members Encourage problem solving by Team Members through proper training and empowerment, to ensure guest satisfaction. Establish effective communication with Team Members to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Minor Hotels Guarantee of Fair Treatment Policy Identify and recommend incentive programs, new ideas, and methods of operation This is a highly-visible guest service position, requiring above average communication skills, interacting professionally with guests. Performing related duties and special projects as assigned.

Qualifications

• Strong leadership and team supervision skills.
• Excellent customer service and guest relations.
• Effective communication and interpersonal skills.
• Knowledge of food and beverage service standards.
• Understanding of food safety, hygiene, and sanitation regulations.
• Ability to manage staff schedules and delegate tasks.
• Inventory control and stock management.
• Cash handling and POS system proficiency.
• Problem-solving and conflict resolution skills.
• Ability to supervise daily outlet operations and maintain high service standards.
• Ability to work under pressure in a fast-paced environment.
• Good organizational and time management skills.

Explore more at: Minor Hotels Career Minor Food Career Minor Lifestyle Career Minor & MINT Shared Service Career

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we've made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.