Guest Reservations Specialist

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Dubai is seeking a Reservations Agent to process all reservation requests, changes, and cancellations received by phone, fax, or mail. You will identify guest needs and determine the appropriate room type while explaining policies to callers.

You will input data into the reservation system, verify availability, and follow up on special requests. The role requires high school education, and no prior experience is required.

Qualifications

• Education: High school diploma or GED.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate; explain guarantee, policies, and cancellation terms to callers.
• Input and access data in reservation system.
• Follow escalation procedures when addressing guest concerns.
• Follow company policies and maintain professional appearance and confidentiality.

Education

High school diploma or GED

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Dubai is seeking a Reservations Agent to process all reservation requests, changes, and cancellations received by phone, fax, or mail. You will identify guest needs and determine the appropriate room type while explaining policies to callers.

You will input data into the reservation system, verify availability, and follow up on special requests. The role requires high school education, and no prior experience is required.