Guest Reservations Specialist

St. Regis; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

The St. Regis is seeking a hotel Reservations Associate to process all reservation requests via phone, fax, or mail, verify availability, and explain rate policies. You will input data into the reservation system and follow escalation procedures for guest concerns to ensure a seamless guest experience.

Ideal candidates will have a high school diploma, no required experience, and a professional demeanor. This role supports the Reservations team and upholds Marriott's standards of service and

Qualifications

• Education: High school diploma or GED equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Process reservation requests, changes, and cancellations.
• Verify room type availability and rates.
• Explain guarantees and cancellation policies to callers.
• Input and access data in reservation system.
• Follow escalation procedures for guest concerns.
• Provide excellent guest service and assist guests with special requests.

Skills

Telephone etiquette

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

Reservation system

Job description

The St. Regis is seeking a hotel Reservations Associate to process all reservation requests via phone, fax, or mail, verify availability, and explain rate policies. You will input data into the reservation system and follow escalation procedures for guest concerns to ensure a seamless guest experience.

Ideal candidates will have a high school diploma, no required experience, and a professional demeanor. This role supports the Reservations team and upholds Marriott's standards of service and