Guest Reservations & Loyalty Specialist

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Reservations Agent to manage all room reservation requests and provide exceptional service to guests. The successful candidate will enhance the hotel's image through effective communication and sales skills, and manage guest complaints professionally. Candidates should have a high school diploma and experience in customer service, preferably in a hotel environment. Knowledge of loyalty programs is a plus.

Qualifications

• High school diploma or equivalent required.
• Proven experience in a reservations or customer service role.
• Excellent communication skills and sales ability.

Responsibilities

• Handle all incoming and outgoing room reservation requests.
• Provide exceptional communication and sales skills to enhance the hotel's image.
• Recognize potential clients and forward relevant information to the Sales Department.

Skills

Communication skills

Sales skills

Customer service skills

Ability to manage multiple tasks

Education

High school diploma

Degree in Hospitality Management or related field

Job description

A leading hospitality company in Dubai seeks a Reservations Agent to manage all room reservation requests and provide exceptional service to guests. The successful candidate will enhance the hotel's image through effective communication and sales skills, and manage guest complaints professionally. Candidates should have a high school diploma and experience in customer service, preferably in a hotel environment. Knowledge of loyalty programs is a plus.