Guest Relations Specialist: Elevate Luxury Hospitality

Hyatt Centric Jumeirah Dubai; Dubai; On-site; AED 100,000 - 156,000; Full time

Job summary

Hyatt Centric Jumeirah Dubai is seeking a Guest Relations Executive to deliver personalized service throughout the guest journey. You will be the primary contact for guests, ensuring their needs are anticipated and exceeded while upholding Hyatt standards of hospitality.

Role requires strong communication, attention to detail, and a passion for hospitality. The position is on-site in Dubai, with opportunities to collaborate across departments and contribute to continuous service improvements.

Qualifications

• Diploma or degree in hospitality or related field preferred.
• Experience in Guest Relations or luxury hotel Front Office.
• Knowledge of online reputation management platforms is a plus.
• Excellent communication, interpersonal and problem-solving skills.
• English fluency required; additional languages are a plus.

Responsibilities

• Deliver exceptional guest service and Hyatt brand promise.
• Act as a key contact for guests, handling inquiries, requests, feedback and complaints.
• Engage with VIP guests and special occasions to enhance satisfaction.
• Monitor guest feedback across review platforms and respond professionally.
• Escalate urgent guest concerns to management and ensure resolution.
• Support front office operations, including cash handling and records where required.
• Collaborate with departments to ensure seamless service and issue resolution.
• Maintain guest profiles and ensure compliance with hotel policies.

Skills

Communication

Interpersonal skills

Problem solving

Organization

Multitasking

Online reputation management

MS Office & PMS

English fluency

Education

Diploma/degree in Hospitality or related field

Job description

Hyatt Centric Jumeirah Dubai is seeking a Guest Relations Executive to deliver personalized service throughout the guest journey. You will be the primary contact for guests, ensuring their needs are anticipated and exceeded while upholding Hyatt standards of hospitality.

Role requires strong communication, attention to detail, and a passion for hospitality. The position is on-site in Dubai, with opportunities to collaborate across departments and contribute to continuous service improvements.