Relationship Manager

IIQAF; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Accommodation

Transportation

Health insurance

Annual Bonus

Relocation Assistance

Flexible Working Arrangements

Job summary

IIQAF in Dubai seeks a dedicated Relationship Manager to build and maintain client relationships, drive growth and foster long-term partnerships. You will engage with clients, coordinate with internal teams, and identify opportunities to upsell, while delivering high-quality service.

The role requires strong communication, negotiation and problem-solving abilities, with a customer-focused mindset and teamwork to exceed client expectations.

Qualifications

• Proven experience in a similar role, preferably in the Hospital/Health Care industry.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to work well under pressure and meet deadlines.
• Knowledge of CRM software and Microsoft Office suite.
• Customer-oriented mindset with a focus on delivering high-quality service.
• Bachelor's degree in Business Administration or related field.
• Ability to work collaboratively in a team environment.

Responsibilities

• Build and maintain strong relationships with clients to understand their needs and preferences.
• Act as the main point of contact for clients addressing their inquiries and concerns promptly and effectively.
• Develop customized solutions to meet clients requirements and exceed their expectations.
• Collaborate with internal teams to ensure seamless delivery of services to clients.
• Identify opportunities for upselling or cross-selling products and services to existing clients.
• Monitor client satisfaction levels and implement strategies to enhance overall client experience.
• Prepare regular reports on client interactions, sales activities, and revenue projections.
• Stay updated on industry trends and competitors to provide insights and recommendations to clients.

Skills

Excellent communication

Negotiation

Problem-solving

Customer-oriented mindset

Teamwork

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Microsoft Office

Job description

Description

We are looking for a dedicated Relationship Manager to join IIQAF in Dubai. As a Relationship Manager you will play a crucial role in maintaining and enhancing relationships with clients ensuring their satisfaction and loyalty. Your work will be vital in driving business growth and fostering long-term partnerships. You will be involved in various projects aimed at optimizing client relationships and maximizing customer retention.

Responsibilities

• Build and maintain strong relationships with clients to understand their needs and preferences.
• Act as the main point of contact for clients addressing their inquiries and concerns promptly and effectively.
• Develop customized solutions to meet clients requirements and exceed their expectations.
• Collaborate with internal teams to ensure seamless delivery of services to clients.
• Identify opportunities for upselling or cross-selling products and services to existing clients.
• Monitor client satisfaction levels and implement strategies to enhance overall client experience.
• Prepare regular reports on client interactions sales activities and revenue projections.
• Stay updated on industry trends and competitors to provide insights and recommendations to clients.

Requirements

• Proven experience in a similar role preferably in the Hospital/Health Care industry.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to work well under pressure and meet deadlines.
• Knowledge of CRM software and Microsoft Office suite.
• Customer-oriented mindset with a focus on delivering high-quality service.
• Bachelors degree in Business Administration or related field.
• Ability to work collaboratively in a team environment.

Benefits

• Accommodation
• Transportation
• Health insurance
• Annual Bonus
• Relocation Assistance
• Flexible Working Arrangements