Guest Relations Lead — Showroom Experience & Emiratization

Al-Futtaim; Dubai; On-site; AED 96,000 - 144,000; Full time

Job summary

Al-Futtaim is seeking a Guest Relations Officer to ensure a welcoming, professional showroom atmosphere and to smoothly transfer visitors to the sales team. You will capture customer requirements, deliver exceptional service, and support a seamless journey from arrival to engagement.

You will log visits, maintain knowledge of procedures, and coordinate with staff to enhance the client experience with every touchpoint in the showroom.

Qualifications

• Minimum of 2 years in a customer-facing role.

Responsibilities

• Welcome all showroom visitors, log reasons for visit, and forward to relevant team members.
• Provide excellent and delightful customer experience as per company policy and procedures.
• Resolve customer queries promptly within company guidelines and escalation to higher levels if necessary.
• Attend to customer needs, understand their requirements, ensuring maximum enquiries are handled and responsibly forwarded.
• Log all visits including time, date, and visitor details.
• Maintain up-to-date knowledge of personnel and procedures through initial induction and regular training.
• Deliver warm welcomes to all walk-in customers quickly and efficiently, coordinating with employees and customers.

Skills

Excellent English communication skills

Strong customer relationship handling

Ability to engage with customers

Proactive attitude

Education

High school diploma or equivalent

Job description

Al-Futtaim is seeking a Guest Relations Officer to ensure a welcoming, professional showroom atmosphere and to smoothly transfer visitors to the sales team. You will capture customer requirements, deliver exceptional service, and support a seamless journey from arrival to engagement.

You will log visits, maintain knowledge of procedures, and coordinate with staff to enhance the client experience with every touchpoint in the showroom.