Showroom Guest Relations Specialist – Elevate Customer Experience

Al-Futtaim; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Al-Futtaim is seeking a Guest Relations Officer in Dubai to welcome showroom visitors, log visit reasons, and smoothly hand off to the sales team. You will understand customer requirements and deliver excellent service to enhance the overall experience.

You will maintain up-to-date knowledge of procedures through induction and regular training, log visits with date/time, and coordinate with staff to ensure quick, warm welcomes for walk-in customers, while resolving queries per policy.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years in a customer-facing role.
• Proficiency in English; Arabic is an advantage.
• Understanding of IT systems is beneficial.

Responsibilities

• Welcome all showroom visitors, log reasons for visit, and forward to relevant team members.
• Provide excellent and delightful customer experience as per company policy and procedures.
• Resolve customer queries promptly within company guidelines and elevate to higher levels if necessary.
• Attend to customer needs, understand their requirements, ensuring maximum enquiries are handled and responsibly forwarded.
• Log all visits including time, date, and visitor details.
• Maintain up-to-date knowledge of personnel and procedures through initial induction and regular training.
• Deliver warm welcomes to all walk-in customers quickly and efficiently, coordinating with employees and customers.

Skills

English communication

CRM skills

Rapport building

Proactive attitude

Education

High school diploma or equivalent

Tools

IT systems

Job description

Al-Futtaim is seeking a Guest Relations Officer in Dubai to welcome showroom visitors, log visit reasons, and smoothly hand off to the sales team. You will understand customer requirements and deliver excellent service to enhance the overall experience.

You will maintain up-to-date knowledge of procedures through induction and regular training, log visits with date/time, and coordinate with staff to ensure quick, warm welcomes for walk-in customers, while resolving queries per policy.