Showroom Guest Experience Specialist

Al Futtaim Private Company (LLC); Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Al Futtaim Private Company (LLC) is seeking a Guest Relations Officer to ensure a welcoming showroom atmosphere and a smooth transfer to the sales team. The role focuses on understanding customer requirements, delivering excellent service, and guiding visitors through the showroom journey.

The position emphasizes logging visits, maintaining knowledge via induction, and providing prompt responses to enquiries, aiming for high customer satisfaction and strong rapport with clients.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years in a customer-facing role.
• Proficiency in English; Arabic knowledge is an advantage.
• Understanding of IT systems is beneficial.

Responsibilities

• Welcome showroom visitors and log reasons for visit.
• Provide excellent customer experience as per policy.
• Resolve queries promptly within guidelines and escalate when needed.
• Log visits with time, date, and visitor details.
• Coordinate with staff to ensure smooth handover to sales.
• Maintain up-to-date knowledge through induction and training.
• Deliver warm welcomes to walk-in customers.

Skills

English communication

Customer relationship management

Engage with customers

Proactive attitude

Education

High school diploma

Tools

IT systems knowledge

Job description

Al Futtaim Private Company (LLC) is seeking a Guest Relations Officer to ensure a welcoming showroom atmosphere and a smooth transfer to the sales team. The role focuses on understanding customer requirements, delivering excellent service, and guiding visitors through the showroom journey.

The position emphasizes logging visits, maintaining knowledge via induction, and providing prompt responses to enquiries, aiming for high customer satisfaction and strong rapport with clients.