Guest Experience Specialist — Showroom & Relations

Al Futtaim Technologies LLC; United Arab Emirates; On-site; AED 67,000 - 112,000; Full time

Job summary

Al Futtaim Technologies LLC seeks a Guest Relations Officer in the UAE showroom to welcome visitors, log visits, and smoothly transfer to the sales team. You will understand customer requirements and deliver excellent service to enhance the customer journey.

Strong English communication, minimum 2 years in a customer-facing role, and basic IT systems knowledge are essential. Arabic is a plus. This is an on-site role in the United Arab Emirates.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years in a customer-facing role.
• Proficiency in English; knowledge of Arabic is an advantage.
• Understanding of IT systems is beneficial.

Responsibilities

• Welcome all showroom visitors, log reasons for visit and forward to relevant teams.
• Provide excellent and delightful customer experience per policy.
• Resolve customer queries promptly within guidelines and escalate when needed.
• Attend to customer needs, log visits with time and details, ensure smooth handoffs.
• Maintain up-to-date knowledge through induction and training.

Skills

English communication

Customer relationship management

Rapport building

Proactive attitude

Education

High school diploma or equivalent

Tools

IT systems

Job description

Al Futtaim Technologies LLC seeks a Guest Relations Officer in the UAE showroom to welcome visitors, log visits, and smoothly transfer to the sales team. You will understand customer requirements and deliver excellent service to enhance the customer journey.

Strong English communication, minimum 2 years in a customer-facing role, and basic IT systems knowledge are essential. Arabic is a plus. This is an on-site role in the United Arab Emirates.