Guest Experience Concierge – Welcoming Lobby Host

Rotana Hotels; Ras Al Khaimah; On-site; AED 39,000 - 67,000; Full time

Job summary

Rotana Hotels at The Cove Rotana in Ras al-Khaimah seeks a warm Lobby Hostess to greet guests and provide information about services, facilities and local attractions. You will help with inquiries and ensure a positive first impression.

The role emphasizes exceptional customer service, neat appearance and the ability to handle multiple tasks in a fast-paced hospitality environment, with multilingual abilities considered an asset.

Qualifications

• Previous experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Good grooming and professional appearance.
• Ability to handle multiple tasks and work under pressure.
• Knowledge of multiple languages is a plus.

Responsibilities

• Greet and welcome guests as they arrive at the premises
• Provide information about the organization, services, and facilities
• Assist guests with inquiries, requests, and directions
• Ensure the lobby area is clean, organized, and well-maintained
• Monitor guest flow and manage waiting lists if necessary

Skills

Customer service

Hospitality

Communication

Interpersonal skills

Multilingual

Time management

Job description

Rotana Hotels at The Cove Rotana in Ras al-Khaimah seeks a warm Lobby Hostess to greet guests and provide information about services, facilities and local attractions. You will help with inquiries and ensure a positive first impression.

The role emphasizes exceptional customer service, neat appearance and the ability to handle multiple tasks in a fast-paced hospitality environment, with multilingual abilities considered an asset.