Guest Relations Agent - Russian-speaking

Fairmont Hotels & Resorts; Dibba Al Fujairah; On-site; AED 180,000 - 240,000; Full time

Job summary

Fairmont Fujairah Beach Resort in Dibba Al Fujairah seeks a Guest Relations professional to oversee all guest relations activities and maximize satisfaction. You will greet VIP guests, coordinate with Concierge for events and promotions, and ensure smooth arrivals and departures with tailored amenities.

Role requires strong English and Russian communication, teamwork in a multicultural environment, and a commitment to maintaining high service standards for a luxury resort.

Qualifications

• Strong written and verbal communication in English and Russian.
• Ability to develop rapport with colleagues and management staff.
• Ability to work cohesively with a multi-cultural team.
• Ability to stay calm and courteous while handling guest needs.

Responsibilities

• Oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Meet and greet VIP guests personally and liaise with Concierge for VIP requests.
• Maintain repeat guest history system and prepare amenities for arrivals.
• Handle guest complaints and follow up on corrective action.

Skills

Guest communication

Multilingual English/Russian

Customer service

Interpersonal skills

Education

School for Tourism & Hotel Management degree

Job description

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Fujairah Beach Resort

Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.

Job Description

THE POSITION

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

Key Roles & Responsibilities

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
• Meet and greet VIP guests personally
• Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
• Prepare compendiums prior guest arrival and check-into system if necessary
• Maintain close contact with Concierge for new arrivals and departures
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Send prepared welcome cards and amenities to room prior to guest arrival
• Attend to special requests by guests
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
• Prepare requisitions for amenities on a timely basis
• Performs related duties and special projects assigned

Qualifications

PERSONAL ATTRIBUTES

• Strong written and verbal communication skills in English and Russian language
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a multi-cultural team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patronsAble to exercise good judgment with difficult guests
• Degree from School for Tourism & Hotel Management
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected