Guest Relations Agent - Russian-speaking

Accor; Fujairah; On-site; AED 180,000 - 210,000; Full time

Job summary

Fairmont Fujairah Beach Resort is seeking a Guest Relations leader to maximize guest satisfaction across all touchpoints from arrival to departure. You will personally greet VIP guests, coordinate with Concierge and Butler teams for events and services, and ensure flawless recognition and service for repeat guests.

The role emphasizes luxury standards, strong communication in English and Russian, and the ability to manage approvals, amenities, and guest requests with precision.

Qualifications

• Strong English and Russian communication skills.
• Hospitality-focused guest relations expertise preferred.
• Ability to deliver luxury guest experiences with discretion.

Responsibilities

• Oversee all aspects of Guest Relations to maximize guest satisfaction.
• Greet VIP guests personally and coordinate with Concierge/Butler for events and services.
• Maintain repeat guest history, recognition, and special requests.
• Prepare amenities and notes prior to guest arrival; handle complaints and follow up on actions.
• Promote Inter-Hotel sales and in-house facilities; liaise with hotel teams for smooth operations.

Skills

English

Russian

Education

Degree from School for Tourism & Hotel Management

Job description

Job Description:

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Fujairah Beach Resort

Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

THE POSITION

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

KEY ROLES & RESPONSIBILITIES

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Ensure all members consistently receive all benefits, and repeat guests and otherVIP’s receive special recognition and service
• Meet and greet VIP guests personally
• Liaise closely with Concierge andButlerfor Hotel events, restaurant promotions, Limousine requirements and specialVIPrequests or preparations.
• Prepare compendiums prior guest arrival and check-into system if necessary
• Maintain close contact with Concierge for new arrivals and departures
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Send prepared welcome cards and amenities to room prior to guest arrival
• Attend to special requests by guests
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and specialrequests
• Prepare requisitions for amenities on a timely basis
• Performs related duties and special projects assigned

Qualifications

PERSONAL ATTRIBUTES

• Strong written and verbal communication skills in English and Russian language
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a multi-cultural team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgment with difficult guests
• Degree from School for Tourism & Hotel Management
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected

• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Requirements: