Guest Relation Host Butler

The First Group; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

The Royal Stables Private Members Club in Abu Dhabi is seeking a Guest Relations Host (Butler) to provide personalised, discreet, and exceptional service to members, VIPs, and guests. Responsibilities include welcoming guests, providing bespoke butler service, and coordinating with multiple teams to deliver a seamless luxury experience.

Candidates should have 2+ years in luxury hospitality or similar roles, experience with VIP guests, and fluency in English (Arabic a plus).

Qualifications

• 2+ years in butler, guest relations, luxury hospitality or similar.
• Experience serving VIP and international guests.
• Excellent communication and customer service.
• Knowledge of luxury service standards and etiquette.
• Warm, discreet, attentive, hospitable demeanor.
• Ability to anticipate guest needs and deliver proactive service.
• Fluent in English; Arabic is a plus.

Responsibilities

• Welcome and warmly receive members, VIPs, and guests.
• Provide personalised butler-style service throughout the guest experience.
• Anticipate and respond to member needs and requests.
• Coordinate with concierge, valet, hospitality, and events teams.
• Assist with seating, dining, reservations, and special arrangements.
• Maintain luxury standards in guest areas and service settings.
• Handle enquiries and feedback professionally and discreetly.
• Ensure seamless experience from arrival through departure.
• Report operational issues to the relevant manager.
• Perform other guest relations and hospitality duties as required.

Skills

Butler service

Guest relations

Luxury hospitality

VIP service

Communication

Customer service

Attention to detail

Discretion

Flexibility hours

English fluency

Arabic language

Job description

Job Description:

Overview

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Job Description

The Royal Stables Private Members Club in Abu Dhabi is seeking a Guest Relations Host (Butler) to provide personalised, discreet, and exceptional service to members, VIPs, and guests. Responsibilities include, but are not limited to:

• Welcome and warmly receive members, VIPs, and guests upon arrival.
• Provide personalised butler-style service throughout the guest experience.
• Anticipate and respond proactively to members’ needs, preferences, and requests.
• Build strong, discreet, and trusted relationships with members and guests.
• Assist with seating, dining, refreshments, reservations, bookings, and special arrangements.
• Provide information about club facilities, services, programmes, events, and experiences.
• Coordinate with concierge, valet, hospitality, membership, events, equestrian, and operations teams.
• Support VIP visits, private functions, celebrations, and member-only events.
• Prepare and maintain guest areas, tables, lounges, and service settings to luxury standards.
• Assist with luggage, personal belongings, packages, and other guest requirements when needed.
• Maintain accurate records of member preferences, requests, and service notes.
• Handle enquiries, feedback, and concerns professionally and discreetly.
• Ensure a seamless and personalised experience from arrival through departure.
• Maintain high standards of presentation, grooming, etiquette, and service.
• Ensure all interactions reflect the Royal Stables’ luxury positioning and brand standards.
• Maintain strict confidentiality when handling member, guest, and personal information.
• Support daily opening, closing, service preparation, and club presentation procedures.
• Assist with maintaining a welcoming, elegant, and comfortable club environment.
• Report operational issues, service concerns, and guest feedback to the relevant manager.
• Perform other guest relations, butler, hospitality, and member service duties as required.

Desired Skill & Expertise

• 2+ years of experience in butler service, guest relations, luxury hospitality, private clubs, hotels, or a similar role.
• Experience serving VIP, high-net-worth, and international guests is highly desirable.
• Excellent communication, interpersonal, and customer service skills.
• Strong understanding of luxury service standards, etiquette, and personalisation.
• Warm, attentive, polished, discreet, and naturally hospitable.
• Ability to anticipate guest needs and deliver proactive service.
• Excellent grooming, presentation, posture, and professional manner.
• Strong attention to detail and ability to remember guest preferences.
• Calm, composed, and solution-focused under pressure.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of the UAE market and local cultural expectations is an advantage.
• Fluency in English is required; Arabic is highly desirable.

Requirements: