Membership Host

The First Group Hospitality; Abu Dhabi; On-site; AED 61,000 - 95,000; Full time

Job summary

The Royal Stables Private Members Club in Abu Dhabi is seeking a Membership Host to deliver a warm, personalised experience for members and guests. You will welcome arrivals, handle inquiries, and coordinate with front-of-house and events teams to ensure seamless service throughout the club’s facilities.

The role requires 2+ years in guest relations or hospitality, excellent English communication, and a polished, discreet approach to high‑net‑worth guests in a luxury setting.

Qualifications

• 2+ years in guest relations or hospitality roles.
• Excellent communication and customer service.
• Fluent English; Arabic helpful.

Responsibilities

• Welcome and greet members and guests with warmth.
• Assist with inquiries, bookings, reservations, and information.
• Coordinate with front-of-house, events and operations teams.
• Support member onboarding and curate personalised experiences.
• Maintain luxury standards and professional presentation.

Skills

Guest relations

Hospitality

Concierge

Front-of-house

VIP guests

Multitasking

Job description

Overview

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Job Description

The Royal Stables Private Members Club in Abu Dhabi is seeking a Membership Host to create a warm, welcoming, and personalised experience for all members and guests. Responsibilities include, but are not limited to:

• Welcome and warmly greet members, guests, and visitors upon arrival.


• Create a friendly, engaging, and personalised experience for members.


• Maintain a visible and professional presence across the club’s facilities.


• Assist members with enquiries, requests, bookings, reservations, and general information.


• Build positive and lasting relationships with members and guests.


• Provide information about club facilities, services, programmes, events, and experiences.


• Support the smooth arrival and departure experience of members and guests.


• Coordinate with front-of-house, hospitality, equestrian, events, and operations teams.


• Assist with member-only events, activities, social gatherings, and special occasions.


• Anticipate member needs and provide attentive, proactive service.


• Handle feedback, requests, and concerns professionally, escalating issues when required.


• Maintain high standards of presentation, etiquette, cleanliness, and service.


• Support member onboarding and introduce new members to the club’s facilities and benefits.


• Assist with member communications, invitations, event confirmations, and follow-ups.


• Maintain confidentiality when handling member and guest information.


• Ensure all interactions reflect the Royal Stables’ luxury positioning and brand standards.


• Support the accurate recording of member preferences, requests, and service notes.


• Promote a welcoming and inclusive atmosphere within the private members club.


• Assist with daily opening, closing, reception, and club presentation procedures.


• Perform other hospitality, member service, and guest relations duties as required.

Desired Skill & Expertise

• 2+ years of experience in guest relations, hospitality, concierge, front-of-house, private clubs, or a similar role.


• Excellent communication, interpersonal, and customer service skills.


• Warm, confident, personable, and attentive approach.


• Professional appearance, excellent grooming, and polished manner.


• Strong knowledge of luxury hospitality standards and service etiquette.


• Ability to anticipate needs and deliver personalised service.


• Strong organisational and multitasking skills.


• Calm, professional, and solution-focused when handling concerns.


• Experience working with VIP, high-net-worth, or international guests is highly desirable.


• Professional, discreet, and confident in representing a luxury destination.


• Ability to work flexible hours, including evenings, weekends, and holidays.


• Knowledge of the UAE market and local cultural expectations is an advantage.


• Fluency in English is required; Arabic is highly desirable.