Guest Relation Executive (2 months)

ERAM Manpower Service; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

ERAM Manpower Service is seeking a guest services professional in the UAE who will act as the primary contact for guests, ensuring a seamless check-in and check-out experience. The role involves anticipating guest needs, listening attentively, and offering tailored recommendations for services and amenities.

You will resolve complaints promptly to turn potential issues into positive experiences. A minimum of 2 years in hospitality guest service, plus CHSE or similar certifications, is highly

Qualifications

• Minimum 2 years of experience in a guest service role within hospitality.
• Certifications in customer service or hospitality (e.g., CHSE) are highly regarded.
• Experience in luxury hotels or resorts is preferred.
• Fluency in English; additional languages are advantageous.

Responsibilities

• Act as the primary contact for guests, ensuring a seamless check-in and check-out.
• Anticipate guest needs by listening and offering tailored recommendations.
• Resolve guest complaints promptly to ensure satisfaction.
• Foster positive relationships and memorable guest interactions.

Skills

Interpersonal skills

Customer service

Communication

Education

CHSE or similar certification

Tools

Property Management Systems

Microsoft Office Suite

Job description

Act as the primary point of contact for guests ensuring a seamless check-in and check-out process that enhances their experience Anticipate guest needs by actively listening and engaging in conversation offering tailored recommendations for services and amenities Resolve guest complaints promptly and effectively ensuring satisfaction and turning potential issues into positive experiences

Minimum of 2 years of experience in a guest service role within the hospitality industry, demonstrating a proven track record of excellence

Certifications in customer service or hospitality, such as CHSE or similar, are highly regarded and enhance credibility

Experience in luxury hotels or resorts is preferred to align with the expectations of high-end clientele

Fluency in English is required, with proficiency in additional languages being a significant advantage for diverse guest interactions

Strong technical skills in property management systems and Microsoft Office Suite to streamline operations and guest communication

Exceptional interpersonal skills that foster positive relationships and create memorable guest interactions