Guest Experience Expert - Front Desk

Le Royal Méridien Abu Dhabi; Abu Dhabi; On-site; AED 72,000 - 96,000; Full time

Job summary

Le Royal Méridien Abu Dhabi is seeking a Guest Experience Expert to guide guests through their stay, handle requests, complete reports, and showcase local highlights, making each interaction memorable.

The role requires 1–2 years in Front Office or customer service, fluent English (additional languages a plus), excellent communication, attention to detail, multitasking ability, and a professional appearance with flexible shifts.

Qualifications

• Minimum of 1–2 years of experience in Front Office or a customer service role (hotel experience preferred).
• Excellent communication and interpersonal skills.
• Proficient in hotel systems (e.g., Opera, PMS) and basic computer skills.
• Strong attention to detail and ability to multitask.
• Fluent in English; additional languages are an advantage.
• Professional appearance and positive attitude.
• Flexible to work shifts, weekends, and holidays.

Skills

Communication

Interpersonal skills

Attention to detail

Multitasking

English fluency

Other languages advantageous

Flexible shifts

Tools

Opera

PMS

Job description

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Qualifications & Skills:

• Minimum of 1–2 years of experience in Front Office or a customer service role (hotel experience preferred).
• Excellent communication and interpersonal skills.
• Proficient in hotel systems (e.g., Opera, PMS) and basic computer skills.
• Strong attention to detail and ability to multitask.
• Fluent in English; additional languages are an advantage.
• Professional appearance and positive attitude.
• Flexible to work shifts, weekends, and holidays.