Guest-Focused Outlet Supervisor

Minor Hotels; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Anantara The Palm Dubai Resort is seeking a dedicated hospitality professional to oversee restaurant and room service operations, ensuring exceptional guest experiences and seamless service delivery across shifts.

The role requires leading a motivated team, coaching staff to uphold Anantara standards, ensuring food safety, and maintaining a high-energy presence on the floor to deliver premium dining outcomes.

Responsibilities

• Supervise the daily operations of the restaurant and room service, ensuring exceptional guest experiences and efficient service delivery in line with Anantara standards.
• Promote guest satisfaction by leading a motivated, service-oriented team and ensuring prompt, courteous, and personalised service at all times.
• Monitor service standards throughout each shift, assisting with guest seating, service delivery, and communication with the kitchen to ensure a seamless dining experience.
• Ensure smooth shift operations by completing opening and closing procedures in accordance with the Manager’s Checklist and established standards.
• Train, coach, and support team members to maintain Anantara service standards and develop a positive, high-performing team environment.
• Ensure compliance with food safety, hygiene, sanitation, and health & safety standards to maintain a safe environment for guests and colleagues.
• Manage daily operational requirements, including staffing levels, floor plans, reservations, schedules, and station allocation to maximise efficiency.
• Execute revenue and check control procedures accurately, ensuring proper handling of transactions and minimising discrepancies.
• Resolve daily operational challenges, including staffing shortages, last-minute bookings, guest concerns, and service recovery opportunities.
• Maintain a strong presence on the floor during service periods, ensuring adequate coverage and consistent delivery of quality food and beverage experiences.
• Conduct regular inspections of outlet facilities and equipment, coordinating maintenance requirements through appropriate channels.
• Ensure team members maintain professional grooming, uniform standards, and a consistent representation of the Anantara brand.
• Support the implementation of effective training programmes for new and existing team members, encouraging continuous learning and development.
• Build trust and respect within the team through effective communication, coaching, recognition, and fair performance management practices.
• Encourage team members to take ownership and resolve guest concerns through empowerment and proactive service.
• Identify opportunities for improvement, including new ideas, incentive initiatives, and operational enhancements to improve guest satisfaction and business performance.

Job description

Anantara The Palm Dubai Resort is seeking a dedicated hospitality professional to oversee restaurant and room service operations, ensuring exceptional guest experiences and seamless service delivery across shifts.

The role requires leading a motivated team, coaching staff to uphold Anantara standards, ensuring food safety, and maintaining a high-energy presence on the floor to deliver premium dining outcomes.