Guest Experience Waiter/Waitress

Rotana Hotels; Abu Dhabi; On-site; AED 46,872 - 69,192; Full time

Job summary

Rotana Hotels’ Beach Rotana Hotel in Abu Dhabi is seeking a dynamic Waiter/Waitress to deliver professional service and create memorable dining experiences. You will welcome guests, take orders, and ensure guest comfort through discreet, personalized attention.

You will develop in-depth knowledge of the menu, monitor quality, uphold hygiene, prepare service stations, and use up-selling to exceed expectations and drive revenue while maintaining excellent guest relations.

Qualifications

• Guest service experience preferred.
• Maintain high standards of cleanliness and hygiene.
• Ability to upsell while delivering exceptional service.

Responsibilities

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel.
• Greet and seat customers and serve them in a professional, discreet and personalized way.
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests.
• Consistently monitor quality of food & beverage being served.
• Practice good customer relations and attend to customer complaints / queries satisfactorily.
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene).
• Ensure minimum wastage, breakage and spoilage.
• Actively use up selling techniques to exceed guest expectations and increase revenue.

Skills

Customer service

Hospitality

Job description

Rotana Hotels’ Beach Rotana Hotel in Abu Dhabi is seeking a dynamic Waiter/Waitress to deliver professional service and create memorable dining experiences. You will welcome guests, take orders, and ensure guest comfort through discreet, personalized attention.

You will develop in-depth knowledge of the menu, monitor quality, uphold hygiene, prepare service stations, and use up-selling to exceed expectations and drive revenue while maintaining excellent guest relations.