Guest Experience Champion - Front Office

Rotana Hotels; United Arab Emirates; On-site; AED 78,000 - 123,000; Full time

Job summary

Rotana Hotels is seeking a Guest Experience Coordinator for Al Bandar Rotana & Al Bandar Arjaan By Rotana in the United Arab Emirates. You will streamline Front Office operations, coordinate with departments, and ensure guests have a memorable stay.

The role emphasizes proactive service, problem solving, and maintaining Billing accuracy and safety procedures across shifts. A passion for guest satisfaction and teamwork is essential.

Responsibilities

• Maintain effective communication with all related departments to ensure a smooth service delivery
• Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
• Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
• Ensure that the guest receive the accommodation he / she is expecting
• Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly
• Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently
• Attend to all guest inquiries, that are directed to them, in a professional and helpful manner
• Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival
• Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department
• Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies
• Ensure that rooms control and room revenue controls are in place
• Ensure all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts
• Assist the Guest Service team in the lobby when required
• Know all the emergency procedures and general crisis situation management, including fire and emergency procedures
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Job description

Rotana Hotels is seeking a Guest Experience Coordinator for Al Bandar Rotana & Al Bandar Arjaan By Rotana in the United Arab Emirates. You will streamline Front Office operations, coordinate with departments, and ensure guests have a memorable stay.

The role emphasizes proactive service, problem solving, and maintaining Billing accuracy and safety procedures across shifts. A passion for guest satisfaction and teamwork is essential.