Guest Experience Supervisor, Housekeeping

Mövenpick Hotels & Resorts; Dubai; Vor Ort; AED 60.000 - 120.000; Vollzeit

Zusammenfassung

Mövenpick Hotels & Resorts in Dubai seeks a Housekeeping Supervisor to lead daily housekeeping operations and ensure top-tier cleaning standards across guest rooms and public areas. You will conduct inspections, manage inventory, and coordinate staff to uphold exceptional service and efficiency.

The role requires a proactive, service-focused leader with strong communication skills, the ability to train and motivate staff, and a commitment to safety and best practices in housekeeping.

Qualifikationen

• Demonstrated track record in housekeeping or hospitality leadership.
• Focus on guest satisfaction and operational excellence.
• Strong supervisory and team management abilities.
• Experience with property management systems (Opera or similar).
• Excellent interpersonal and problem-solving skills.
• Ability to manage multiple priorities and maintain high cleaning standards.

Aufgaben

• Lead and supervise day-to-day housekeeping operations to meet cleaning and maintenance standards.
• Oversee room inspections, quality checks and inventory management for cleanliness and guest satisfaction.
• Schedule staff assignments and monitor productivity and adherence to procedures.
• Address guest concerns about room conditions promptly and implement corrective actions.
• Keep the team informed daily about priorities, requests, and service requirements to deliver excellence.

Kenntnisse

Leadership in housekeeping

Guest satisfaction

Supervisory and team management

Property management systems (Opera)

Interpersonal and communication

Multitasking and attention to detail

Housekeeping best practices & safety

Staff training and development

Tools

Opera PMS

Jobbeschreibung

Mövenpick Hotels & Resorts in Dubai seeks a Housekeeping Supervisor to lead daily housekeeping operations and ensure top-tier cleaning standards across guest rooms and public areas. You will conduct inspections, manage inventory, and coordinate staff to uphold exceptional service and efficiency.

The role requires a proactive, service-focused leader with strong communication skills, the ability to train and motivate staff, and a commitment to safety and best practices in housekeeping.