Housekeeping Supervisor — Lead & Grow in Dubai Hotels

Swissôtel Hotels & Resorts; Dubai; On-site; AED 78,000 - 112,000; Full time

Benefits offered by this job

Discounted Accor rates

Learning programs

Career growth opportunities

CSR activities

Job summary

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel in Dubai is seeking a Housekeeping Supervisor to oversee daily operations and lead Room Attendants to maintain high cleanliness standards. You will delegate tasks, handle guest requests with care, and ensure compliance with Leading Quality Assurance standards across floors.

The role focuses on efficient room status communication with Front Office, timely inventory management, and ongoing training to uphold service excellence within a

Qualifications

• Minimum 2-3 years of previous experience in hotel industry is preferred.
• Excellence in strategic leadership and team management.
• Positive attitude and good communication skills.
• Ability to work cohesively as part of a team.

Responsibilities

• Prepare and delegate daily tasks to Housekeeping Attendants and provide necessary resources to ensure efficient service on the floors.
• Handle Guest requests and complaints with care and follow up to enhance Guest satisfaction.
• Inspect Guest rooms to ensure cleanliness and compliance with Leading Quality Assurance standards.
• Monitor room status (VIP/DND) and communicate status, releasing rooms to Front Office for efficiency.
• Report damaged items and lost and found to Engineering per procedures.
• Order Housekeeping supplies timely and manage inventory to meet demands.
• Evaluate Attendant performance and provide feedback; escalate issues as needed to supervisors.
• Train Room Attendants on Standards of Performance to maintain high quality and KPI levels.

Skills

Leadership

Communication

Teamwork

Job description

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel in Dubai is seeking a Housekeeping Supervisor to oversee daily operations and lead Room Attendants to maintain high cleanliness standards. You will delegate tasks, handle guest requests with care, and ensure compliance with Leading Quality Assurance standards across floors.

The role focuses on efficient room status communication with Front Office, timely inventory management, and ongoing training to uphold service excellence within a