Guest Experience Supervisor, Housekeeping

Rotana Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Rotana Hotels is seeking a passionate Housekeeping Supervisor to lead a team of Attendants and uphold the highest cleanliness standards across guest areas. You will supervise room and corridor cleaning, manage inventories, and ensure all equipment is properly maintained.

The role involves assigning tasks, handling VIP requests, reporting findings to Lost & Found, and training staff to deliver exceptional guest service. A proactive, guest-focused mindset is essential.

Responsibilities

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Job description

Rotana Hotels is seeking a passionate Housekeeping Supervisor to lead a team of Attendants and uphold the highest cleanliness standards across guest areas. You will supervise room and corridor cleaning, manage inventories, and ensure all equipment is properly maintained.

The role involves assigning tasks, handling VIP requests, reporting findings to Lost & Found, and training staff to deliver exceptional guest service. A proactive, guest-focused mindset is essential.