Guest Experience Specialist — Luxury Hospitality

Bvlgari Hotels & Resorts; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Bulgari Hotels & Resorts is seeking a non-management Front Office team member for our Dubai property. You will answer guest inquiries via phone, email, chat, and mobile devices, operate the switchboard, process wake-up calls, and relay messages with precision.

You will log requests, coordinate with Bellstaff and Housekeeping, and ensure guest satisfaction. Provide information on rooms, amenities, and local areas of interest; assist with internet access and in-room entertainment, and handle basic

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Answer, record, and process guest requests via telephone, email, chat, and mobile devices.
• Operate telephone switchboard and handle wake-up calls, directing calls to appropriate extensions.
• Log guest requests in the system and follow up to ensure resolution.
• Provide information on room features, amenities, and local attractions.
• Assist with room service orders and POS transactions; help guests access internet and entertainment.

Education

High school diploma or GED equivalent

Job description

Bulgari Hotels & Resorts is seeking a non-management Front Office team member for our Dubai property. You will answer guest inquiries via phone, email, chat, and mobile devices, operate the switchboard, process wake-up calls, and relay messages with precision.

You will log requests, coordinate with Bellstaff and Housekeeping, and ensure guest satisfaction. Provide information on rooms, amenities, and local areas of interest; assist with internet access and in-room entertainment, and handle basic