Reservations & Guest Experience Specialist

Bvlgari Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Bvlgari Hotels & Resorts in Dubai is seeking a Reservations professional to process all reservation requests by phone, fax, or mail, verify availability and rates, and explain policies to guests.

You will input data into the reservation system, accommodate special requests, and maintain professional relationships while protecting confidential information; the role requires readiness to escalate guest concerns and follow company standards.

Qualifications

• High school diploma or GED required.
• No related work experience preferred.
• No supervisory experience required.

Responsibilities

• Process all reservation requests by phone, fax, or mail.
• Verify room availability and rates; explain guarantee, policy, and cancellations.
• Input data into reservation system and document special requests.
• Follow escalation procedures for guest concerns and maintain confidentiality.

Education

High school diploma or GED

Job description

Bvlgari Hotels & Resorts in Dubai is seeking a Reservations professional to process all reservation requests by phone, fax, or mail, verify availability and rates, and explain policies to guests.

You will input data into the reservation system, accommodate special requests, and maintain professional relationships while protecting confidential information; the role requires readiness to escalate guest concerns and follow company standards.