Guest Experience Specialist

Maseera; Ras Al Khaimah; In loco; AED 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Minor Hotels in Ras Al Khaimah is seeking a guest service professional responsible for anticipating guest needs and handling inquiries with warmth and efficiency. The role requires thorough knowledge of hotel products, including rooms, outlets, promotions, spa and other Minor Hotels properties, and a commitment to delivering the highest service standards.

You will build strong, collaborative relationships with all hotel departments to ensure a seamless guest experience.

Mansioni

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it always meets the highest standard of Minor Hotels.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience.
• To develop a close and harmonious working relationship with all hotel departments,

Descrizione del lavoro

Minor Hotels in Ras Al Khaimah is seeking a guest service professional responsible for anticipating guest needs and handling inquiries with warmth and efficiency. The role requires thorough knowledge of hotel products, including rooms, outlets, promotions, spa and other Minor Hotels properties, and a commitment to delivering the highest service standards.

You will build strong, collaborative relationships with all hotel departments to ensure a seamless guest experience.