Guest Experience Specialist

Novotel Hotels; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Novotel World Trade Centre in Dubai is seeking a Guest Service Agent to deliver outstanding guest service, check-in/out, handle inquiries, and promote hotel services. You will interact with guests, provide local recommendations, and coordinate with housekeeping.

The ideal candidate has a high school diploma, experience in hospitality or customer service, and familiarity with Opera. You will join a diverse team and support hotel operations, including payments, reservations, and guest safety.

Qualifications

• High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
• Previous experience in customer service or the hospitality industry is preferred.
• Familiarity with hotel management software (e.g., Opera) is advantageous.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Attention to detail and strong organizational skills.
• Proficiency in using computer systems and Microsoft Office Suite.
• Basic math skills for handling payments and transactions.
• Friendly, approachable demeanour focusing on guest satisfaction.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Greet guests, assist with check-in and check-out.
• Handle payments and billing accurately.
• Provide information on hotel amenities and local attractions.
• Coordinate with housekeeping and other teams to fulfill requests.
• Promote hotel services, upgrades, and loyalty programs.

Skills

Customer service

Opera

Microsoft Office

Communication

Attention to detail

Flexibility

Stress management

Payment handling

Education

High school diploma

Hospitality degree

Tools

Opera

Microsoft Office

Job description

Novotel World Trade Centre in Dubai is seeking a Guest Service Agent to deliver outstanding guest service, check-in/out, handle inquiries, and promote hotel services. You will interact with guests, provide local recommendations, and coordinate with housekeeping.

The ideal candidate has a high school diploma, experience in hospitality or customer service, and familiarity with Opera. You will join a diverse team and support hotel operations, including payments, reservations, and guest safety.