Dynamic F&B Attendant: Guest Experience & Events

Novotel Hotels; Dubai; On-site; AED 50,000 - 73,000; Full time

Job summary

Novotel World Trade Centre in Dubai is seeking an experienced F&B Attendant to join our dining team. You will greet guests, take orders, serve meals and beverages, and ensure accuracy and timely delivery while maintaining high standards of cleanliness and presentation.

The role requires cash handling, POS operation, and collaboration with kitchen, housekeeping and front desk to ensure a seamless guest experience. We value adaptability, teamwork, and a proactive hospitality mindset.

Qualifications

• High school diploma or equivalent.
• Previous experience in a restaurant or hospitality setting preferred.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and under pressure.
• Knowledge of food and beverage menus and basic culinary skills.
• Team player with willingness to work evenings, weekends and holidays as needed.

Responsibilities

• Greet and serve customers in a friendly and professional manner.
• Take food and beverage orders and relay them to the kitchen or bar staff.
• Serve food and beverages to guests and ensure orders are accurate and timely.
• Maintain cleanliness and organization of dining and service areas.
• Assist in setting up dining rooms or banquet halls for events.
• Handle guest inquiries and complaints in a prompt and courteous manner.
• Upsell menu items and promote specials to guests.
• Follow all safety and sanitation procedures.
• Cash handling and processing payments from guests.
• Operating and maintaining point-of-sale systems.
• Assisting in inventory management and restocking supplies.
• Participating in training programs and continuous learning opportunities.
• Assisting in planning and executing special events or promotions.
• Providing input and feedback on menu selections and customer preferences.
• Participating in meetings and briefings with management and colleagues.
• Adhering to grooming and dress code standards.
• Assisting in training new team members.
• Collaborating with other departments such as kitchen staff, housekeeping, and front desk to ensure seamless guest experience.

Skills

Strong communication

Customer service

Team player

Ability to work under pressure

Flexibility evenings/weekends/holidays

Education

High school diploma or equivalent

Job description

Novotel World Trade Centre in Dubai is seeking an experienced F&B Attendant to join our dining team. You will greet guests, take orders, serve meals and beverages, and ensure accuracy and timely delivery while maintaining high standards of cleanliness and presentation.

The role requires cash handling, POS operation, and collaboration with kitchen, housekeeping and front desk to ensure a seamless guest experience. We value adaptability, teamwork, and a proactive hospitality mindset.