Guest Experience Specialist

Four Points by Sheraton; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Four Points by Sheraton Dubai on Sheikh Zayed Road is seeking a Guest Experience Expert to help deliver a memorable stay for guests from around the world. You will assist guests with requests, guide them through their stay, and ensure smooth check-in/check-out experiences.

As a guest-facing team member, you will move around the property, handle luggage, and support operational needs, all while upholding Marriott's standards of service and professionalism in appearance and communication.

Qualifications

• Education: High school diploma or GED equivalent.

Responsibilities

• Provide a range of guest services, guiding guests through their stay.
• Address guest requests and assist with loading/unloading luggage and transport to guest rooms or bell area.
• Process operations and complete reports as required.
• Share local area highlights to enhance guest experiences.
• Maintain professional appearance, confidentiality, and adherence to company policies.

Education

High school diploma or GED equivalent

Job description

Four Points by Sheraton Dubai on Sheikh Zayed Road is seeking a Guest Experience Expert to help deliver a memorable stay for guests from around the world. You will assist guests with requests, guide them through their stay, and ensure smooth check-in/check-out experiences.

As a guest-facing team member, you will move around the property, handle luggage, and support operational needs, all while upholding Marriott's standards of service and professionalism in appearance and communication.