Guest Experience Specialist

Jobsatdubai; Dubai; On-site; AED 33,480 - 44,640; Full time

Job summary

Crowne Plaza Dubai Marina is seeking a full-time Guest Service Assistant to provide exceptional service and support to guests. The successful candidate should have 1–2 years of experience in a similar role within the hospitality industry.

Key responsibilities include delivering courteous service, maintaining knowledge of hotel services, and ensuring front desk processes meet high standards. Candidates should possess strong communication skills and the ability to work well in diverse teams.

Qualifications

• Minimum 1–2 years of experience in a similar role in a four‑or five‑star hotel.
• Ability to engage with teams from different cultures.
• Technical proficiency in related software.

Responsibilities

• Provide prompt and efficient service to all guests.
• Maintain knowledge of hotel information and local services.
• Accurately administer front desk cashiering standards.

Skills

Strong verbal and written communication skills

Quality oriented with focus on details

Ability to work in diverse teams

Tools

Front office systems

Job description

Crowne Plaza Dubai Marina is seeking a full-time Guest Service Assistant to provide exceptional service and support to guests. The successful candidate should have 1–2 years of experience in a similar role within the hospitality industry.

Key responsibilities include delivering courteous service, maintaining knowledge of hotel services, and ensuring front desk processes meet high standards. Candidates should possess strong communication skills and the ability to work well in diverse teams.