Guest Experience & Service Supervisor

DAIKAN; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Daikan Ramen in Dubai is seeking a motivated Restaurant Supervisor to help manage daily operations and ensure guests receive the highest quality of service.

You will oversee staff during shifts, assist in training, manage shifts, monitor inventory, and uphold health and safety standards to keep the venue running smoothly. The role demands strong leadership, excellent customer service, and the ability to work in a fast-paced environment with flexible hours.

Qualifications

• Previous experience in a supervisory role within the restaurant or hospitality industry.
• Strong leadership and motivational skills to drive team performance.
• Excellent customer service skills and the ability to handle guest inquiries and complaints professionally.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Good organizational and multitasking skills.
• Effective communication skills, both verbal and written.
• Knowledge of health and safety regulations specific to food service.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Directly oversee staff performance during shifts, providing guidance and support to ensure optimal service delivery.
• Monitor guest experience and address any issues or concerns promptly to maintain high standards of customer satisfaction.
• Assist in training new staff members, sharing knowledge about service standards, menu items, and processes.
• Assist in scheduling and managing staff shifts to ensure adequate coverage during peak hours.
• Help track inventory levels and assist with ordering supplies and managing stock levels efficiently.
• Ensure adherence to health and safety regulations, as well as company policies, to maintain a safe and clean working environment.
• Assist in reporting on operational performance, customer feedback, and staff performance to upper management.

Job description

Daikan Ramen in Dubai is seeking a motivated Restaurant Supervisor to help manage daily operations and ensure guests receive the highest quality of service.

You will oversee staff during shifts, assist in training, manage shifts, monitor inventory, and uphold health and safety standards to keep the venue running smoothly. The role demands strong leadership, excellent customer service, and the ability to work in a fast-paced environment with flexible hours.