Guest Experience Waiter/Waitress – Hospitality Pro

Hyatt Centric; Dubai; On-site; AED 39,000 - 56,000; Full time

Job summary

Hyatt Centric Jumeirah Dubai is seeking passionate, energetic, and service-oriented individuals to join our Food & Beverage team as a Waiter/Waitress. In this role, you will be responsible for delivering exceptional dining experiences, providing personalized service, and creating memorable moments for our guests.

Hyatt Centric Jumeirah Dubai offers a dynamic, guest-centric environment where you greet guests, present menus, take orders, upsell when appropriate, and maintain impeccable dining

Qualifications

• Previous experience in a similar role within a hotel, restaurant, or hospitality environment preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and passion for hospitality.
• Ability to work effectively in a fast-paced environment.
• Professional appearance and positive attitude.
• Basic knowledge of food and beverage service standards.
• Flexibility to work shifts, weekends, and public holidays.
• Fluency in English is required; additional language skills are an advantage.

Responsibilities

• Deliver exceptional, friendly, and attentive service in line with Hyatt brand standards, ensuring guests feel welcomed and valued throughout their dining experience.
• Greet and seat guests, present menus, explain offerings, make recommendations, and accommodate special requests.
• Accurately take and process food and beverage orders, coordinate with kitchen and bar, and serve items per standards.
• Maintain knowledge of menus, promotions, and hotel offerings to enhance the guest experience and upsell opportunities.
• Handle guest requests, feedback, and concerns professionally and efficiently, ensuring prompt resolution.
• Process guest checks and payments accurately in accordance with hotel procedures.
• Prepare, clean, and maintain dining areas, tables, and stations before, during, and after service.
• Adhere to all food safety, hygiene, health, and safety standards, and Hyatt procedures.
• Work collaboratively with colleagues and other departments to deliver seamless operations and outstanding guest experiences.

Skills

Communication

Customer service

Hospitality

Teamwork

English fluency

Flexibility

Job description

Hyatt Centric Jumeirah Dubai is seeking passionate, energetic, and service-oriented individuals to join our Food & Beverage team as a Waiter/Waitress. In this role, you will be responsible for delivering exceptional dining experiences, providing personalized service, and creating memorable moments for our guests.

Hyatt Centric Jumeirah Dubai offers a dynamic, guest-centric environment where you greet guests, present menus, take orders, upsell when appropriate, and maintain impeccable dining