Reservations Agent

La Suite Dubai Hotel & Apartments; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

La Suite Dubai Hotel & Apartments is seeking a Reservations Agent in Dubai to handle guest bookings with efficiency and professionalism. You will be the primary contact for reservation requests via phone, email, and web channels, providing accurate information on room types, rates, and facilities.

The role requires 1–2 years in reservations or hospitality, familiarity with Opera PMS, and strong English communication.

Qualifications

• 1–2 years of Reservations, customer service or hospitality operations experience.
• Experience using Property Management Systems (Opera, Opera Cloud) preferred.
• Strong communication and interpersonal skills.
• Fluent English; additional languages advantageous.
• Proficiency in Microsoft Office.

Responsibilities

• Process individual and group reservation requests via phone, email, website, and other booking channels.
• Provide guests with accurate information regarding room types, rates, packages, promotions, and hotel facilities.
• Update, modify, and cancel reservations in accordance with hotel policies and procedures.
• Ensure all reservation details are accurately entered into the PMS.
• Respond promptly and professionally to guest inquiries and requests.
• Maintain detailed knowledge of hotel products, services, facilities, and local attractions.
• Upsell room categories, packages, and additional services to maximize revenue opportunities.
• Coordinate with Front Office, Sales, Revenue Management, and Housekeeping teams to ensure seamless guest experiences.
• Monitor room availability and report booking trends or discrepancies as required.
• Handle guest complaints and special requests efficiently, escalating issues when necessary.
• Ensure compliance with company policies, brand standards, and data privacy requirements.
• Maintain accurate records and prepare reservation-related reports as needed.

Skills

Verbal communication

Written communication

English fluency

Customer service oriented

Reservations experience

Education

High school diploma or equivalent

Diploma/Degree in Hospitality, Tourism, or related field

Tools

Opera PMS

Job description

Job Location: La Suite Dubai Hotel & Apartment NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings - paying great attention to stimulating details that create truly memorable moments. We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

The Reservations Agent is responsible for handling guest reservation requests efficiently and professionally while delivering exceptional customer service. This role serves as the primary point of contact for guests seeking accommodation bookings, providing accurate information about room availability, rates, promotions, and hotel services. The Reservations Agent ensures all reservations are processed accurately and contributes to maximizing occupancy and revenue opportunities.

Key Responsibilities

• Process individual and group reservation requests via phone, email, website, and other booking channels.
• Provide guests with accurate information regarding room types, rates, packages, promotions, and hotel facilities.
• Update, modify, and cancel reservations in accordance with hotel policies and procedures.
• Ensure all reservation details are accurately entered into the Property Management System (PMS).
• Respond promptly and professionally to guest inquiries and requests.
• Maintain detailed knowledge of hotel products, services, facilities, and local attractions.
• Upsell room categories, packages, and additional services to maximize revenue opportunities.
• Coordinate with Front Office, Sales, Revenue Management, and Housekeeping teams to ensure seamless guest experiences.
• Monitor room availability and report booking trends or discrepancies as required.
• Handle guest complaints and special requests efficiently, escalating issues when necessary.
• Ensure compliance with company policies, brand standards, and data privacy requirements.
• Maintain accurate records and prepare reservation-related reports as needed.

Qualifications & Experience

• High school diploma or equivalent; Diploma or Degree in Hospitality, Tourism, or related field preferred.
• 1-2 years of experience in reservations, customer service, front office, or hospitality operations.
• Experience using Property Management Systems (Opera, Opera Cloud, or similar) is preferred.
• Strong verbal and written communication skills in English; additional languages are an advantage.
• Excellent customer service and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office applications.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.