Guest Experience & Reception Specialist

RIXOS; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Discounted rates

Learning programs

Career growth

CSR activities

Job summary

RIXOS Abu Dhabi is seeking a Reception Agent to warmly welcome guests from arrival through departure, ensuring a memorable stay. You will handle check-in/out, respond to requests, and coordinate with the team to deliver exceptional service.

You will promote hotel facilities, identify upselling opportunities, and support a welcoming, inclusive environment with fluency in English and additional languages as a plus.

Qualifications

• Service-focused personality is essential.
• Experience with Opera system (PMS) is preferred.

Responsibilities

• Greet check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Promote the hotel facilities and look for opportunities to upsell.

Skills

Customer service

English fluency

Opera PMS

Tools

Opera PMS

Job description

RIXOS Abu Dhabi is seeking a Reception Agent to warmly welcome guests from arrival through departure, ensuring a memorable stay. You will handle check-in/out, respond to requests, and coordinate with the team to deliver exceptional service.

You will promote hotel facilities, identify upselling opportunities, and support a welcoming, inclusive environment with fluency in English and additional languages as a plus.