Guest Experience & Operations Associate

European Association of Zoos and Aquaria; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Miral Experiences is seeking an Operations Associate to enhance guest experiences and guide visitors through the attraction. You will help ensure safety, provide directions, and deliver exceptional customer service to create memorable moments for guests.

Responsibilities include welcoming guests, assisting with navigation, maintaining safety protocols, and staying informed about events and promotions to communicate to visitors.

Qualifications

• Excellent communication skills (reading, writing, and speaking) in English.
• Ability to use Microsoft Office to a good standard (Outlook, Teams, Word, Excel and PowerPoint).
• Good problem-solving skills.
• Analytical skills to identify trends in provided data.
• Ability to act quickly and think on your feet.

Responsibilities

• Welcome visitors to the facility and provide an overview of the experience.
• Assist guests with navigation within the facility, providing directions and answering questions as needed.
• Ensure the safety of visitors by enforcing exhibition rules and guidelines, monitoring guest behavior, and responding to safety concerns or emergencies.
• Provide excellent customer service, addressing visitor inquiries, resolving issues, and ensuring a positive and memorable experience for all guests.
• Maintain cleanliness and orderliness within the facility, including monitoring and tidying up as needed.
• Stay informed about upcoming events, exhibitions, and promotions and communicate relevant information to visitors.
• Uphold the values and mission, representing the brand with professionalism, enthusiasm, and a passion for art and technology.

Skills

English proficiency

Microsoft Office

Problem-solving

Analytical skills

Quick thinking

Job description

Miral Experiences is seeking an Operations Associate to enhance guest experiences and guide visitors through the attraction. You will help ensure safety, provide directions, and deliver exceptional customer service to create memorable moments for guests.

Responsibilities include welcoming guests, assisting with navigation, maintaining safety protocols, and staying informed about events and promotions to communicate to visitors.