Guest Experience Office Coordinator - Housekeeping

Hilton; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Hilton Dubai Palm Jumeirah is seeking a Housekeeping Coordinator to manage the housekeeping office and deliver an excellent Guest and Member experience. The role involves handling all incoming calls, coordinating room and task lists, and ensuring security procedures for keys.

You will liaise with Reception and Guest Relations, perform admin and IT duties, and support daily operations across shifts while upholding Health and Safety standards.

Qualifications

• IT proficiency and ability to use hotel systems
• Strong organisational and planning skills
• Accountsability and resilience
• Clear communication and telephone handling
• Ability to work under pressure
• Ability to work independently and in a team
• Hotel housekeeping experience is a plus

Responsibilities

• Manage the Housekeeping office and daily operations
• Receive all incoming calls and respond to guest requests
• Allocate room and task lists to team members
• Ensure keys are issued per security procedures
• Log lost property and return to guests
• Communicate guest information to Housekeepers
• Carry out admin and IT duties for the department
• Coordinate extra duties and special tasks
• Report maintenance issues and log jobs daily
• Liaise with Reception and Guest Relations for smooth communication
• Ensure clear, consistent communications across shifts
• Control staff dry cleaning and guest laundry
• Keep inventory systems updated for maximum room return
• Handle emergencies in the department
• Adhere to Health and Safety Regulations
• Perform other reasonable tasks as directed by Hilton management

Skills

IT proficient

Organisation

Planning

Communication

Telephone skills

Teamwork

Work under pressure

Job description

Hilton Dubai Palm Jumeirah is seeking a Housekeeping Coordinator to manage the housekeeping office and deliver an excellent Guest and Member experience. The role involves handling all incoming calls, coordinating room and task lists, and ensuring security procedures for keys.

You will liaise with Reception and Guest Relations, perform admin and IT duties, and support daily operations across shifts while upholding Health and Safety standards.